TSD Field Services System Administrator - Journey

Description

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About WSDOT

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, leads an award-winning Active Transportation Plan, holds the record for the world’s widest tunneling project, and operates the largest ferry system in the nation!

The Opportunity

WSDOT is seeking an experienced IT System Administrator - Journey to oversee and manage the agency’s Enterprise Mobility Management (EMM) and Mobile Device Management (MDM) systems, and support approximately 4,000 mobile devices statewide. This position will provide expert-level support in mobile application deployment, device security, and release management for workstation software. In this role, you will play a key role in delivering core IT services such as incident, change, problem, and asset management while supporting the daily operations of the Desktop Services Tier 3 team for WSDOT Headquarters. As the Technology Services Division (TSD) Field Services System Administrator, you will manage and maintain a variety of end-user technologies including desktops, laptops, tablets, printers, and AV systems, and contribute to WSDOT’s mission by ensuring secure, reliable, and efficient technology operations across the agency. This role will also lead complex projects with agency-wide impacts, delivering innovative IT solutions that improve statewide service delivery.

What to Expect

Headquarters TSD provides services to over 1900 employees and 4117 IT end devices remotely and at 8 physical building sites within the agency's Headquarters/Olympia area, enabling WSDOT employees to complete their assigned work activities in support of the agency's mission. In additional to providing support for WSDOT employees, this team also provides services to several other partnering agencies in the Olympia area (FHWA, Transportation Commission Office, Freight Mobility Board, OMWBE, State Auditor's Office, and the Attorney General's Offices).

Among the varied range of responsibilities held within this role, the TSD Field Services System Administrator - Journey will:* Administer the agency’s statewide EMM and MDM servers.

• Manage and secure the 4,000+ agency mobile devices deployed across WSDOT.
  
• Work closely with stakeholders, agency infrastructure staff and mobile device vendors (Apple, Microsoft, Cisco, etc.) to ensure seamless integration into WSDOT and vendor environments.
  
• Serve as highest level statewide technical expert on unresolved mobile device management support issues.
  
• Be responsible for identifying root cause of support issues, analyzing data, and forming solutions to maximize efficiencies, minimize costs, and maintain high satisfaction.
  
• Receive unresolved support issues from lower-level technicians, diagnoses application, hardware, and software conflicts.
  
• Administer the release of system updates, security patches, drivers and firmware deployments to ensure security compliance for all end user computing systems across Headquarters.
  
• Manage the Microsoft System Center Configuration Manager (SCCM) environment.
  
• Monitor, maintain, and support WSDOT workstation and mobile devices.
  
• Install, maintain, and resolve hardware and software problems by replacing components, using specialized technical tools and test equipment to diagnose and resolve faults.
  

Qualifications

To be considered for this opportunity, at least one (1) of the following are required:* Nine (9) years of full-time IT experience working in a customer serviced-focused technology organization in varied IT disciplines such as IT customer support, policy development, network administration, server administration, telecommunications administration, systems administration, and IT project management.

OR

• An associate�s degree in computer science or closely related field and seven (7) years of full-time IT experience working in varied IT disciplines such as those listed above. OR
  
• A bachelor�s degree or equivalent in Computer Science or Management Information Systems or Software Development, or related field and five (5) years of full-time IT experience working in varied IT disciplines such as those listed above.
  

In addition to one (1) of the above, the following are also required:* Four (4) years of experience supporting MDM and EMM solutions.

• Four (4) years of experience providing technical consulting and installation of IT hardware and software across a large (2000+ users) computing environment.
  
• Experience effectively communicating and assisting a diverse set of information technology peers.
  
• Experience providing expert level technical consulting and performing systems administration of a large (500+ users) computing environment.
  
• The ability to respond to emergency outages, sometimes during inclement weather events or other catastrophic incidents.
  
• The ability to transport various pieces of computer-related equipment that may weigh up to 50 pounds.
  
• A valid driver�s license.
  
• Knowledge of:
  

+ Microsoft lntune Endpoint EMM Server

+ Mobile device management technologies, solutions, and support

+ Desktop computer hardware, software, architecture, and operational theory

+ Microsoft Operating systems, applications, management, and technical tools

+ Microsoft active directory, software configuration manager, and Intune advanced knowledge

+ Networked computing environment and infrastructure

+ Imaging, group policies, and task sequence

+ Asset Management - Judicious use of funds and strategic asset planning to assure a highly available and robust IT environment in support of business operations

+ Service Management - Assures IT goods, services, and systems are delivered and supported as expected, or contracted

It is preferred that qualified candidates also have:* COMP TIA certification (e.g. A+, NET+) and any Microsoft or Cisco Certifications.

• Project management certification (PMP or CAPM) or four (4) years of experience providing project management for technical IT projects involving installation of IT networks, hardware, and software.
  
• ITIL v4 Foundation Certification.
  

Important Notes* This recruitment may also be used to fill additional positions per business needs.

• This position offers flexible/hybrid remote work options.
  
• In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
  
• WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.
  

Why WSDOT* Work-Life Balance - We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.

• Paid Leave - In addition to 12 paid holidays, full-time employees may earn up to 25 paid vacation days per year!
  
• Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
  
• Plan For Your Future - WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.
  

Check out this video to learn more: Why WSDOT?

How to Apply

Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience†portion of the application be completed in as much detail as possible.

In order to be considered for this opportunity, please include the following with your online application:

• An attached Resume outlining (in reverse chronological order) your experience to date.
  
• An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
  
• Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the �References†section of the online application; does not require an additional attachment.
  

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter. Contact Us

For inquiries about this posting, you may contact the assigned Recruiter, at Robyn.Lovely@wsdot.wa.gov. Please be sure to reference

25DOT-HQ-03531-1 in the subject line.