Trainer, Appraiser Training & Certification 3

DEPT OF REVENUE

Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.

All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.

Trainer, Appraiser Training & Certification 3

Job Location:

Address: 1600 W Monroe St, Phoenix, AZ 85007

Posting Details:

Salary: 58,000

Grade: 21

Closing Date: Until Filled

Job Summary:

Position Summary:

The Property Tax Training and Certification Program is designed to educate and certify county staff and Department of Revenue (ADOR) employees to perform the duties, and exercise the authority of an assessor, or appraise property in or on behalf of a county.

This position facilitates Property Tax Education, Training and Certification Program to include needs assessment, curriculum design, and content development in collaboration with internal and external stakeholders to ensure agency and county assessor needs are met; facilitates training for the ADOR Property Appraisal team; and delivers education to other internal and external stakeholders on various property appraisal topics requiring in-state travel, as needed.

Supervision:

This position does not have direct reports.

This position may be available for remote work within Arizona (2 weeks per month in office).

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Training

• Plans, organizes, implements, and evaluates the Property Tax Education, Training and Certification Program for ad valorem appraisal staff across the State of Arizona by carrying out the following duties:
  
• Content Development & Maintenance
  
• Updates, modifies and develops new programs as needed
  
• Maintains current and up to-date training content, manuals and materials
  
• Assists in the design of curriculum, and training courses
  
• Recommends purchase of and directs utilization of audio visual and other training devices
  
• May confer with county clients and agency management to ascertain training needs and goals
  
• May confer with university and college officials and other professional training personnel to coordinate development of specialized programs
  

Content Delivery

• Delivers training via online synchronous and asynchronous, and in-person/classroom settings
  
• Conducts training effectiveness assessments to ensure course objectives are met through attendee post-training feedback, pre- and post-training quizzes
  
• Maintains a calendar of training events
  

Agency/Department Compliance & Continuous Improvement

• Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
  
• Prepares special reports and monitors litigation.
  
• Actively contributes to team and individual effectiveness through the following: -
  
• Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated
  
• Completes all required training in a timely manner.
  
• Participates in assigned work teams as appropriate.
  
• May complete periodic metrics, projects, huddle boards and reports as requested (e.g., research taxpayer's inquiries, prepare management reports as needed, participate in appraisal of property which may include assigned valuation as needed by the District, etc.)
  
• Prepares for and actively participates in 1:1 coaching with supervisor
  
• Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned
  

Miscellanies

• May collaborate with key internal leadership in order to facilitate the education of local government staff and taxpayers on statutes, administrative codes, and ADOR policies/procedures related to Arizona property tax
  
• May attend meetings with external stakeholders on behalf of the Department, as needed
  
• Other duties as assigned
  

Knowledge, Skills & Abilities (KSAs):

Requirements

Education & Experience

• Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor�s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.
  
• Minimum of three (3) years relevant experience, e.g., training content design and development, public speaking/training delivery, marketing, project coordination, and/or public relations
  
• Minimum of two (2) years of property appraisal experience
  

Licenses & Certifications

• Current, valid state-issued driver's license appropriate to the assignment.
  

Knowledge/Understanding

• Knowledge of education theory and practice
  
• Knowledge of ad valorem appraisal process
  
• Knowledge of general appraisal methodologies
  
• Knowledge of public relations and public speaking strategies and techniques
  
• Knowledge of adult learning strategies, theories, and techniques
  
• Knowledge of state tax statutes, constitution and administrative rules
  
• Knowledge of approaches to value
  

Skills

• Strong verbal, written, and listening communication skills
  
• Strong organization and time management skills with the ability to coordinate multiple activities simultaneously and work in high-pressure situations
  
• Strong public speaking and presentation skills
  
• Strong interpersonal skills and demeanor
  
• Effective project coordination skills
  
• Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive.
  
• Proficient in the use of Leaning Management Systems
  

Abilities

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
  
• Ability to work both independently and collaboratively as part of a team
  
• Ability to motivate, engage, develop/grow, a high performing team
  
• Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
  
• Ability to build strong working relationships and partnerships with internal and external customers and stakeholders
  
• Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.
  
• Ability to stay up to date on current tax laws and statutes
  
• Ability to develop and present appropriate educational curriculum and materials for an array of audiences
  
• Ability to travel up to 40% of the time within the state of AZ, with some overnight travel
  
• Willingness and ability to embody ADOR�s core values of Do the Right Thing, Commit to Excellence, and Care About One Another
  

Additional Job Demands

• In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
  
• No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.)
  

Selective Preference(s):

Selective Preferences

• Bachelor�s Degree in Education or related field
  
• Experience with LEAN management process improvement methodologies
  
• Experience valuing complex commercial, industrial, and income producing properties
  
• Current Level 2 Arizona Department of Revenue Appraiser certification
  
• Experience working in Ad Valorem property appraisal
  

Pre-Employment Requirements:

The final candidate will be required to abide by the the following pre-employment checks:

• Employment Verification and Reference Checks
  
• State and Federal Criminal Background Check, including fingerprinting
  
• Arizona Tax Filing Records Check
  
• If applicable, ASEDRA Authorized Driver Identification Check
  

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona provides a world class comprehensive benefits package including:

• Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
  
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
  
• A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options.
  
• Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education.
  
• Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities.
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Retirement:

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary.

Contact Us:

If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at talentgroup@azdor.gov.

• The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.