Temporary Medical Call Center

We have a

temporary PSR position in a medical call center, running from approximately now through December, to provide coverage during a medical leave. Experience in a medical office with EPIC is preferred, but not required. This is a fantastic opportunity to gain experience in a medical office. Candidates will be considered if they have previous call center or clerical experience in a front-facing customer service role. Applicants must possess excellent computer and typing skills, as demonstrated through relevant work experience, knowledge, and adaptability with computer software such as Microsoft Word, Excel, and Office.

This position is Monday through Friday, 8:30 am to 5:00 pm.

$18-$20 DOE

Must be bilingual in English/Spanish.

Position Summary: The Patient Services Representative (PSR):

Call Center Coordinator is a crucial front-line team member responsible for delivering exceptional patient experiences. This role primarily focuses on answering incoming calls from patients, making outbound calls, scheduling patient appointments, triaging calls, and routing them to the correct employee or team. The Call Center Coordinator delivers exceptional service in every

interaction while upholding patient confidentiality and contributing to the smooth daily operations of the clinic.

Key Responsibilities:

Patient & Appointment Management:

Oversee all aspects of patient scheduling, including maintaining accurate patient demographics and insurance records.

Ensure all scheduling requests are completed within one business day.

Monitor doctor and advanced practice provider orders within the Electronic Health Record (EHR) system and contact patients to schedule follow-up appointments as directed.

Monitor doctor and advanced practice provider waitlists and ensure patients on the waitlist are communicated with and scheduled as soon as possible.

Document information concisely and correctly in the EHR system.

Maintains assigned providers' schedules to ensure appointments are scheduled accurately.

Reviews assigned providers' schedules in advance of appointments to ensure accuracy and appropriateness.

Communication & Support:

Serve as a primary point of contact for incoming calls, routing them to the appropriate person or department promptly and accurately.

Communicate professionally and clearly with patients, making allowances for disabilities and addressing all questions and concerns, escalating to management when necessary.

Liaise effectively with referring physician offices, hospitals, and other business partners.

Communicate with business office personnel as needed.

Administrative & Operational Support:

Respond to all EHR messages by the end of the day.

Maintain a proper professional appearance and personal conduct.

Participate in educational activities relevant to the role.

Adhere to all organizational policies and procedures,

including OSHA rules related to workplace safety and bloodborne pathogens.

Perform other duties and cross-train in general office tasks as requested by management.

Qualifications:

High school diploma or GED required.

Proficiency in typing at least 40 words per minute.

Basic computer literacy, including experience with Windows environments.

Familiarity with phone etiquette and standard office equipment (copier, printer, fax).

Strong organizational skills and attention to detail.

Ability to identify problems and prioritize work effectively.

Ability to perform well under stressful situations.

Must pass a criminal background check and drug screen.

Must be at least 18 years old to apply.

A First Choice Staffing Service was founded in 1995, right here in the beautiful Rogue Valley.

Finding individuals employment is one of the most rewarding parts of our job. We specialize in filling open positions for medical specialty and family practice offices. We connect skilled candidates and dynamic employers leading to long-term employment. Our organization is committed to excellence in quality, reliability, and service to the people in our employment and the clients whom we serve. Looking for a new job can be very stressful; we enjoy taking that weight from our candidates.

Pay: $18 - $20 / hour

Job Type: fulltime

Schedule:

• 8 hour shift
  

Education: High school degree

Work location: On-site