TWC Services, Inc has an opportunity for a qualified Service Coordinator in our [Location] Office.
Job Summary:
Manages and coordinates service requests to ensure timely and efficient service delivery. Responsible for scheduling appointments, maintaining service records, and providing highest level client support.
Responsibilities:
- Dispatching: Coordinates all scheduled work for assigned technicians. Dispatches the appropriate service technician at the proper time. Updates the dispatch board continuously and maintains the call schedule according to order of importance, location, contract specifications, and time allocation. Ensures calls are completed and reschedules incomplete calls.
- Client Relations: Maintains good client relations and provides clear communication to all external and internal clients.
- Service Agreements: Maintains and coordinates monthly Preventative Maintenance Agreement scheduling. Maintains a working knowledge of each agreement in order to meet specific client requirements. Orders filters as needed.
- Technician Administrative Support: Assists in gathering information from service technicians, accurately typing and logging work orders, and acquiring client approval in a timely manner. Reviews open work orders regularly for accuracy and completion. Assists in the procurement of parts and tools, and performs necessary follow-up for timely delivery. Is familiar with equipment, parts, and their suppliers.
Requirements:
- 3-5 years of technician support or dispatching experience
- Associate's degree
- No Travel
We Offer:
- Paid holidays
- Health, dental and vision insurance
- Growth potential with a stable company
- Paid vacation
- Health club reimbursement
- Wellness plan with lifestyle spending account
- 401k with company match and profit-sharing
- Continuing education and advancement opportunities
- Tuition reimbursement
- Term, AD&D and Dependent Life insurances
- Prepaid Legal
TWCSI is an EOE, including disability/vets.
TWCSI participates in E-Verify.
Salary
USD 20 - 23 /hourly
Hourly based
Location
NC , United States Charlotte, NC, United States
NC , United States Charlotte, NC, United States
