Sales/Customer Service Representative

Nutré Meal Plans is looking for an enthusiastic and engaging Member Services Associate to join our growing team! We pride ourselves in providing top tier support for new and current members. In this position, the applicant would be responsible for answering customer questions, troubleshooting the website, working in a detailed and timely manner, and in a team environment. The Member Services Associate fields external customer questions, complaints and shipment inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone, email, text and chat communication. This is a great opportunity for someone who is looking to be a part of a growing small business and who is interested in food, nutrition, and health!

â— Provide exceptional customer service to members, addressing inquiries and resolving

issues promptly

â— Build and maintain strong relationships with members, ensuring their satisfaction and

loyalty

â— Confer with customers to provide information about products or services, deals or sales

promotions, take or enter orders, or obtain confidential customer information

â— Excellent communication skills, both verbal and written, to effectively interact with

member and internal teams via phone, email, text and chat

â— Detail-oriented with strong organizational skills to manage multiple client accounts

simultaneously

â— Troubleshoot logistical issues regarding delivery and/or their subscription

â— Be comfortable utilizing multiple web-based platforms at the same time

â— Provide member outreach and keep track of responses and reactivations

â— Office administration duties such as but not limited to printing, sorting, inventory,

ordering, filing, etc

â— Customer Service

â— Microsoft products (Word, excel)

â— Google drive

â— Office Admin

â— Teamwork/communication

â— Sunday 9am - 5pm (remote)

â— Monday 9am - 5pm

â— Wednesday 9am - 5pm

â— Thursday 9am - 5pm

comfortable on their own on Sunday

â— Must be comfortable resolving conflict over the phone

â— Must be comfortable messaging members with client outreach, and recording the

information they collect from the client’s responses

â— Packing and shipping promotional mail items, gift baskets and complimentary meal

packages

â— Daily client outreach to members who have closed their subscriptions, one on one

engagement via our text line, and recording any information collected

â— Assisting our weekend dispatch team with troubleshooting

â— Assisting with administrative/office duties (Printing, filing, etc)

â— Must be available to work on weekends

â— High School Diploma or equivalent

â— 1-2 years of customer service experience (including retail/hospitality)

â— Strong interpersonal skills and ability to effectively communicate effectively with the

team

â— Independent and adaptable work ethic and ability to work in a timely manner

â— High level of comfort speaking to clients on the phone

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 30 - 40 per week

Benefits:

• Paid time off
  

Ability to Commute:

• Peabody, MA 01960 (Required)
  

Ability to Relocate:

• Peabody, MA 01960: Relocate before starting work (Required)
  

Work Location: In person