Patient Experience Coordinator

Aletheia Integrative Medical is growing, and we’re looking for a

At Aletheia, we take a unique approach to healthcare-combining the best of traditional medicine with holistic, natural, and cutting-edge therapies. Our goal is to restore hope and health by supporting the body’s natural ability to heal.

As the first point of contact for our patients, the Patient Experience Coordinator serves as the welcoming face of our practice-setting the tone for a warm, supportive experience from the very beginning. This role also includes overseeing and coordinating our therapy services to ensure seamless care and scheduling.

• Implement patient experience initiatives aimed at improving patient satisfaction and engagement.
  
• Collaborate with clinical and administrative teams to ensure that patient-centered care is prioritized in all aspects of service delivery.
  
• Address patient concerns or complaints promptly and effectively, ensuring resolution aligns with organizational standards.
  
• Clean and maintain therapy rooms
  
• Assist patients in and out of therapy treatments
  
• Check patients in and out of appointments
  
• Manage patient scheduling
  
• Oversee supplement inventory and sales
  

• High school graduate/GED
  
• 1 year working at a front desk or related experience
  

At Aletheia Integrative, we deeply value our team - you’re the heart of everything we do. We believe in caring for the people who care for others, and we want every teammate to feel supported, appreciated, and well taken care of.

As part of our commitment to your well-being, here’s what we offer:

• Complimentary Red Light and Hyperbaric Oxygen Chamber Therapy sessions
  
• Flexible scheduling to help you maintain work-life balance
  
• At-cost medical care
  
• Complimentary Direct Primary Care membership through our practice
  

We’re proud to invest in our team’s health and happiness - because when you thrive, so do we.

This position requires a dedicated professional who is passionate about enhancing the quality of care provided to patients. If you are committed to making a difference in the healthcare experience, we encourage you to apply.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
  
• Flexible schedule
  

Experience:

• Medical office: 1 year (Preferred)
  

Shift availability:

• Day Shift (Required)
  

Ability to Commute:

• Lincoln, NE 68516 (Required)
  

Ability to Relocate:

• Lincoln, NE 68516: Relocate before starting work (Required)
  

Work Location: In person