Patient Care Representative- Senior Life Solutions

This position will be employed by Regional Medical Center, working under the direction of the Senior Life Solutions program.

Location: Regional Medical Center, Manchester Iowa

The Patient Care Representative (PCR) provides quality administrative and clerical services for program staff and assists Senior Life Solutions’ patients with care needs. They provide transportation to patients in a provided vehicle, as applicable. The PCR's responsibilities include assisting with insurance verification and billing procedures, providing clerical support to team members, assisting with patient care, and ensuring transportation is safely provided to patients. This position contributes to positive team dynamics and excellent customer service.

3 Cs:

Care - Provide the best possible patient care

Compliance - Ensure the program operates within all regulations

Community - Become a wonderful addition to your local community

Care: All employees are expected to provide the best possible patient care

• Ensure patient care needs are met while at the program
  

• Ensure completion of the Census report as directed
  

• Assist patients with completion of consents and patient admission process as directed
  

• Take patient vital signs as directed
  

• Complete the daily nursing checklist form as directed
  

• Assist patients in performing the sit to stand test as directed
  

• Complete multidisciplinary progress notes for documentation of absences or patient encounters as they occur
  

• Participate in treatment team meetings and coordination of care
  

• Coordinate meals and snacks for patients
  

• Complete medical records including filing and form tracking
  

• Responsible for inventory of supplies, cleanliness, group room setup
  

• Responsible for refrigerator logs and necessary action steps for temperature variances
  

Compliance: Ensure the program operates within all regulations

• Comply with 25-point check list
  

• Comply with all regulations
  

• Perform billing functions required for the program as directed
  

• Ensure patient insurance verification and complete monthly insurance verification forms as directed
  

Community: Become a wonderful addition to your local community

• Demonstrate an understanding of community education definitions and activities.
  

• Participate in customer service training as it relates to community integration.
  

• Participate in community analysis
  

• Keep up to date community education contacts as directed
  

• Participate in cohesive team environment to ensure program success
  
• High School Diploma or GED required
  
• Certification: CNA, MA or LPN preferred
  
• BLS required
  
• Experience in providing care to older adults in a hospital or nursing facility environment.
  
• Experience performing secretarial or clerical duties, working with computers and electronic medical records.
  
• Good driving record, comfort with transportation and driving a van.
  
• Experience transporting patients, preferred but not required.
  
• Knowledge of community resources for older adults, familiarity with medical terminology and medical team roles functioning with other hospital departments.
  
• Child and Dependent Adult Mandatory Report Certification required
  

Employee Benefits:

• Health Insurance (eligibility at 20+ hours per week)
  
• IPERS (Iowa Public Employee Retirement System)
  
• Paid Leave
  
• Pharmacy (on-site)
  
• Tuition Reimbursement
  
• Employee Assistance Program
  
• Wellness Center and Cafeteria (on-site)
  
• Optional Benefits (Aflac, Short and Long Term Disability, Dental, Vision)
  

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