Patient Administrative Assistant - Observation

Work where

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Hartford Hospital is one of the largest and most respected teaching hospitals in New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us.

Our brand NEW Emergency Department-based Observation Unit at Hartford Hospital is a fast-paced, 20 bed unit devoted to the management of patients requiring observation status. Our team of Registered Nurses, Providers, Techs, administrative professionals and support staff is dedicated specifically to this unit, where we continue to provide safe, personalized, compassionate care to all our patients. This unit’s focus is on the provision of care to patients requiring a period of Observation before a medical decision can be made regarding patient admission vs. discharge. All rooms are equipped with new, state of the art technology to support even the most acute of patients.

Under the direction of a Registered Nurse or Unit Manager, the Patient Administrative Associate performs delegated functions as a member of a patient care team by providing administrative support and communicating with members of the health care team, patients and families. This role contributes to the successful operation of the work area and functions in accordance with all existing regulatory and hospital standards, policies and procedures. Reports to Manager, Patient Unit.

Facilitates communications for the work area by: providing reception, information and assistance to customers; responding to requests for information regarding patient condition; coordinating and communicating information promptly, clearly and accurately to internal and external customers; and, as directed, requisitioning/facilitating the scheduling of diagnostic, therapeutic and other ancillary services.

• High school graduate or equivalent required.
  
• Minimum of one year hospital based or physician office work experience preferred.
  
• Knowledge of medical terminology preferred.
  
• Basic computer skills required.
  
• CPR validation may be required within three months of hire depending upon work area specific requirement.
  
• Effective communication and interpersonal skills required.
  

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is