Operations Manager For Home Health Agency

Job Title: Operations Manager

Department: Operations

Reports To: Administrator

Job Summary: The Operations Manager is responsible for the day-to-day operations of the home health care agency, ensuring efficiency, quality, and compliance. This role plays a key part of the business development goals by supporting the Administrator, sales and marketing manager and supervises key operational staff. The Operations Manager plays a crucial part in maintaining a smooth and effective workflow within the agency.

Responsibilities:

• Operational Oversight: Oversee and coordinate daily agency operations to ensure smooth and efficient workflows.
  
• Business Development: Network and conducting marketing activities within the service locations assigned in Citrus, Levy, and Hernando county.
  
• Policy Implementation: Support the Administrator in implementing agency policies, procedures, and best practices as outlined in the operations playbook.
  
• Staff Supervision: Supervise and support various operational staff, which may include the Schedule Coordinator, Billing Coordinator, Recruiter and other administrative personnel.
  
• Quality Monitoring: Assist in monitoring the quality of care delivery, identifying areas for improvement, and supporting quality assurance initiatives.
  
• Emergency Preparedness: Contribute to the development, implementation, and maintenance of emergency preparedness plans.
  
• Human Resources Assistance: Provide support to human resources functions, such as onboarding, training, and employee relations. Help with organizing hiring events.
  
• Communication and Coordination: Facilitate communication and coordination between different departments, staff members, patients, and families.
  
• Problem-Solving: Address and resolve operational issues and challenges in a timely and effective manner.
  
• Reporting: Prepare and submit operational reports to the Administrator.
  
• Other Duties: Perform other related duties and special projects as assigned by the Administrator.
  

Qualifications:

• Experience in healthcare operations or administration, preferably in home health care.
  
• Strong organizational and time-management skills.
  
• Excellent communication and interpersonal skills.
  
• Ability to supervise and motivate staff.
  
• Knowledge of healthcare regulations and compliance.
  
• Proficiency in using technology and information systems, including EHR.
  
• Problem-solving and decision-making abilities.
  

Core Values Alignment: The Operations Manager is expected to embody the agency's core values of R.E.A.C.T.: Responsible, Engage, Advocate, Compliant, and Timely.

This job description provides a general overview of the responsibilities and qualifications for an Operations Manager within the context of the provided document. Actual responsibilities may vary depending on the specific needs of the agency.

Why Choose Viceroy Home Health?

A Caring Family Environment: At Viceroy Home Health, we treat our clients like family, and our team members are no exception. You'll work in a warm and supportive atmosphere that values teamwork and compassion.

Impactful Work: Make a real difference in the lives of seniors and individuals in need. Your role will be critical in ensuring our clients receive the best care possible and our employees have a great work environment.

Continuous Learning: We believe in professional growth and offer opportunities for training and skill development to help you thrive in your role.

Flexible Hours: We understand the importance of work-life balance, and we strive to provide flexible scheduling options to meet your needs.

Make a positive impact and become an essential part of our dedicated team! Apply now to join us on our mission to provide exceptional care and support to those who need it most.

Job Type: Full-time

Pay: $35,000.00 - $65,000.00 per year

Benefits:

• Paid time off
  

Education:

• High school or equivalent (Preferred)
  

Experience:

• Healthcare management: 1 year (Required)
  

Ability to Commute:

• Inverness, FL 34453 (Required)
  

Work Location: In person