Operations Coordinator- Service/Repair (Boston)

Who we are

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Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.

• Performs Install Base maintenance as needed. Creates safety inspection tickets.
  
• Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.
  
• Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.
  
• Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.
  
• Tracks Operations systems and tool audits.
  
• Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools. Orders new phones and replacements for the service department. (N/A if branch has office manager.)
  
• Assists managers with safety meetings and maintains documentation. (N/A if branch has office manager)
  
• Completes manual payroll entry forms, includes daily DVR processing and cost corrections.
  
• Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
  
• Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.
  
• Sends copy of down payment checks to regional Accounts Receivable. Submits checks sent to branch for service to lockbox
  
• Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.
  
• Assigns tickets to mechanics, as needed.
  
• Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation).
  
• Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse).
  
• Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information.
  
• Reviews Work in Progress report (weekly) and submits to regional billers.
  
• Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.
  
• Opens and distributes mail and faxes. (N/A if office has office manager)
  
• Codes local Accounts Payable invoices and forward to Oracle Invoice email. (N/A if branch has office manager)
  
• Manages vehicles and submits change forms to LeasePlan. (N/A if branch has office manager or warehouse supervisor)
  

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• High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration
  
• Some elevator repair administrative work preferred
  
• Oracle database knowledge
  

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The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type and years of experience within the industry, education, office location, etc.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered medical, dental, vision, flexible spending accounts, supplemental medical plans, basic life insurance, AD&D, short term and long term disability, optional life and AD&D, optional spouse and dependent life insurance, dependent life insurance, flexible spend account, health savings account, identity theft monitoring, pet insurance, Employee Assistance Program, Wellness program, and tuition reimbursement. Employees also will be able to enroll in our company’s 401k plan. Relocation assistance offered for candidates relocating more than 50 miles for this position.

Employees will receive 15 days of paid time off (PTO) per year. Employees will enjoy 11 paid holidays throughout the calendar year and 5 paid days of sick leave. Up to six weeks of paid parental leave will be available for use after successful completion of 90-days of full-time employment. Eligibility requirements for these benefits will be controlled by applicable plan documents.

This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

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To apply to a position, please click on the

For any additional questions or job specific requests, please use the contact

below and include the Job Requisition Number as a reference.

Elevatorjobs.AMS@tkelevator.com

Permanent Engineering & urban mobility Customer Services Experienced professionals