Operations Coordinator

(Full-time Temporary)

Trooh is a leading American media company, reaching millions of Gen Z consumers on their daily journey out-of-home. We have transformed the landscape with the integration of data, insights and digital into large scale, sought-after locations. As leaders in audience targeting to 18-24’s, we have built scale and impact through our campus environments in over 1000+ colleges and universities nationwide. Trooh’s extensive addressable media, spread across thousands of high dwell time locations, ensure high impact solutions to engage gen z consumers at the right time.

This is an exciting opportunity for a highly organized, detail-oriented, and digitally capable Operations Coordinator to join our fast-paced team in ensuring seamless and timely campaign delivery and connectivity of all our digital screens. This role is a key operational link between Trooh’s venues, technicians, and internal teams - requiring strong communication skills, excellent coordination skills, and the ability to troubleshoot issues efficiently.

The hours of work may vary from 9:00am to 8:00pm (Afternoon/Evening shift)

• Prioritize and assign tickets to technicians through Trooh�s ticketing system.
  
• Serve as the primary contact for technicians, managing communication and ensuring jobs are completed to Trooh�s quality and timing expectations.
  
• Independently track and follow up on tickets, proactively resolving delays or issues with urgency.
  
• Serve as the operational link between venues, technicians, and internal teams to ensure smooth coordination and clear communication.
  
• Responsible for shipping and tracking of part deliveries.
  
• Set clear expectations on technician fees at the outset of each job, ensuring quotes are reasonable and aligned with scope; review and reconcile charges to confirm accuracy and flag discrepancies.
  
• Ensure team KPIs are being met and recommend process improvements based on patterns or operational inefficiencies.
  
• Participate in special projects, assignments, and administrative duties as needed.
  

• Degree in Operations, Marketing, Business Management or a related discipline
  
• Strong digital fluency: confident using tools like Excel (pivot tables, formulas), MS Teams, and basic CRM or ticketing systems (i.e. HubSpot).
  
• Excellent communicator: able to write clearly, speak with confidence, and adapt tone/style to suit different audiences (technicians, internal teams, venue partners).
  
• Exceptionally organized and detail-oriented, with the ability to manage shifting priorities and tight deadlines without missing a beat.
  
• The ability to hold people accountable and keep others on track of work assignments.
  
• Self-motivated, reliable, and solutions-oriented-you don�t wait for direction to act.
  
• Professional, outgoing, enthusiastic and a real team player that is ready to champion the Trooh brand.
  

• 4.5 Day Work Week with Friday Afternoons off
  
• Cross border collaboration and opportunities to grow professionally together
  
• Vibrant team-work environment
  
• Additional Perks: Referral bonuses, Employee Assistance Program (EAP)
  

We appreciate the interest of all candidates, however, only candidates selected for an interview will be contacted.

Trooh Media is an equal opportunity employer. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
  
• 401(k) matching
  
• Dental insurance
  
• Flexible spending account
  
• Health insurance
  
• Health savings account
  
• Life insurance
  
• Paid time off
  
• Referral program
  
• Vision insurance
  

People with a criminal record are encouraged to apply

Education:

• Bachelor's (Preferred)
  

Experience:

• Microsoft Excel: 1 year (Preferred)
  

Work Location: Hybrid remote in New York, NY 10016