Office Manager

At the Joint Relief Institute, our mission is to improve the quality of life for people dealing with joint pain. We strive to significantly impact our community and support each other in our collective pursuit of wellness. We believe that every role within our team contributes immensely to our success and the well-being of our patients.

We are seeking a dedicated and enthusiastic Office Manager to join our team. The Office Manager is a cornerstone position in our clinic, ensuring that our office operates smoothly and efficiently. This role is integral to creating a warm and inviting atmosphere for our patients and staff and facilitating the exceptional service our clinic is known for. Successful candidates will possess excellent communication skills, a proactive attitude, and a deep commitment to our core values.

• Patient Experience Management:
  

+ Conduct welcome calls and confirm appointments to enhance patient satisfaction.

+ Oversee the reception area to ensure efficient operations and a pleasant arrival experience for patients.

+ Manage consultation conversations and ensure patient agreements and documentation are up-to-date.

• Team and Office Management:
  

+ Direct and supervise office staff, fostering a positive work environment aligned with our core values.

+ Manage efficient opening and closing procedures.

+ Manage labor budgets and approve overtime as necessary in coordination with the Regional Practice Manager.

+ Conduct regular team meetings and coaching sessions to reinforce office culture and address performance issues.

+ Strive to foster and contribute positively to a patient-first, team-based culture.

+ Implement and train staff on new office policies and procedures.

+ Ensure the office complies with all healthcare laws and regulations.

+ Provide high-level administrative assistance to providers, reflecting a detailed and organized approach.

• Scheduling and Logistics:
  

+ Maintain and audit the patient schedule to ensure optimal flow and minimize gaps; proactively fill cancellations to maintain efficiency.

+ Prepare team schedules two weeks in advance, ensuring they align with budget considerations.

+ Lead daily morning huddles to discuss the previous day's outcomes, wait times, opportunities for improvement, and patient-related issues.

• Inventory and Administrative Duties:
  

+ Conduct inventory reconciliation and ordering based on forecasted needs to ensure necessary supplies are always available.

+ Manage and audit patient scheduling practices to avoid overbooking and ensure adherence to planned schedules.

• Bi-lingual (Spanish) preferred.
  
• Proven experience as an Office Manager, Practice Manager, or similar role, preferably in a healthcare setting.
  
• Proficient in MS Office, with working knowledge of healthcare management systems, Microsoft Suite, and Google Suite products.
  
• Strong leadership skills with a proven ability to manage and inspire a team.
  
• Excellent organizational skills and attention to detail.
  
• Ability to manage multiple tasks and remain calm under pressure.
  
• Strong communication skills and a patient-oriented approach.
  
• Knowledge of administrative and clerical procedures.
  
• Experience with budget management and scheduling.
  
• Ability to present information and make recommendations effectively in oral and written form.
  
• Bachelor's degree in business administration, healthcare management, or a related field is preferred.
  

• Paid Time Off
  
• Paid Sick Time
  
• Paid Holidays
  
• Paid Bereavement
  
• Quarterly Bonus Eligibility
  
• Retirement Plan (401(k) & Roth IRA options)
  
• Insurance Options:
  

+ Medical

+ Supplemental Medical

+ Dental

+ Vision

+ Short-Term Disability

+ Long-Term Disability

+ Life

• Discounts through Employer Programs
  
• NO WEEKENDS!
  

We believe that diverse, inclusive teams make our organization a more innovative and vibrant place. We encourage people from all walks of life to apply. If you have the skills and passion needed for this role, please apply!

The Joint Relief Institute is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Interested applicants should submit their resume and a cover letter detailing their relevant experience and why they are interested in the role. The application period will close once the right candidate has been found.

If you are enthusiastic about joining an organization prioritizing teamwork, compassion, and excellence, submit your application today. We look forward to hearing from you!

All patients and staff are recommended to wear a mask and socially distance if sick or have a cough. If the patient requests staff to wear a mask in the room, we ask that staff comply.