Non Residential Case Manager

Candidates contacted for interview will be required to complete official job description. Visit www.lacasainc.org to download application form.

Applications received after closing will not be accepted.

Position Summary: Provide Case Management and advocacy by actively supporting the client’s self-identified goals and providing domestic violence education to Non-Residential Clients. Facilitating goal oriented individual and group life and social skills education to survivors of domestic violence.

Hours: As assigned, 8:30 am-5:30 pm Monday-Friday, weekends and off hours are required

Reports to: Support Services Assistant Director/QA

Supervisor: __Yes _X_ No

Condition of Employment: Full-Time, Grant Funded Contingent upon funding

Salary: $16.00 hr. Depending upon education and experience

Essential Duties:

Direct Client Services:

· Provide case management to Non-residential clients who are seeking advocacy and domestic violence education.

· Provide or assist in providing advocacy and referrals to clients by actively helping them to access

necessary services utilizing community resources and partnerships.

· Provide one-on-one and group Domestic Violence education including parenting, health, hygiene, financial and life skills issues.

· Assist and advocate for clients as necessary with legal and immigration issues, including completing

and filing protective order petitions.

· Assist clients in completing and filing protective order applications

· Assist clients in obtaining legal representation and to accompany clients at trials or court hearings as necessary.

· Cover service assessments.

· On call coverage to support NR clients.

· Assist clients with accessing other services within the agency and other agency partners.

· Provide all services in an empathic manner, providing guidance, motivation and encouragement according to trauma-informed guided principles.

Outreach Education:

· Provide educational presentations on domestic violence issues to community organizations and groups.

· Network with and provide awareness to community providers, law enforcement and judiciary, city,

state and federal legislators, and the public on behalf of domestic violence populations.

· Provide support to community providers, law enforcement school personnel and the public on behalf of domestic violence victims.

· Cultivate partnerships with community stakeholders to establish consistent on-going support groups in project areas as well as educate on the dynamics of domestic violence.

· Maintain monthly calendars that reflect presentations requested and offered.

Administrative Duties:

· Compile data and complete all required documentation in a timely manner, to include monthly and quarterly reports.

· Maintain compliance with funder requirements in delivering services and completing all required documentation and maintaining organized and completed client files.

· Maintain accurate client electronic files by creating client files and uploading all necessary documentation to meet program requirements.

· Provide training and educational presentations to volunteers and new staff.

· Provide back-up coverage for front desk, take messages, donations and schedule new clients as needed.

Training:

· Attend staff meetings and in-service trainings.

· Ongoing professional development including keeping abreast of recent trends and developments regarding domestic violence and advocacy as they pertain to the clients served by La Casa.

· Attend seminars and trainings approved by supervisor.

Additional Duties:

· Ability to drive agency vehicle on a daily basis.

· Work with Event Manager in seeking donations from community organizations for NR and organization events.

· Participate with others in planning events, setting up and picking up event table materials

· Assist shelter staff during crisis when accepting crisis clients over the weekend

· Handle walk-ins and callers with crisis assessments, safety plans and educating clients of Crime Victim Compensation

· Cover a shelter shift quarterly and cover additional shelter shifts as needed

· Other duties as assigned.

Expectations:

· Promote excellent internal and external customer service at all times.

• Follow all safety rules and guidelines and maintain a neat, safe, organized workspace.
  
• Assist donors in unloading items into carts and pushing carts to outside donations area as needed.
  
• Pick up bags/ boxes of donations from outside areas area to maintain clear paths.
  
• Aptitude in strong problem solving skills and emotional identification with others.
  
• Maintain strict confidentiality per agency policy.
  
• Demonstrate positive role-model leadership and work cooperatively with others.
  
• Model respect, understanding and appreciation for all people.
  
• Exhibit skills in comprehending, interpreting and supporting the organization.
  
• Ability to succeed in and contribute to a team environment.
  
• Ability to multi-task, prioritize and work under pressure without losing sight of objectives.
  
• Ability to communicate effectively with others.
  
• Ability to work independently.
  

Qualifications:

·

Education: Bachelor’s degree in Psychology, Social work, or a closely related field.

·

Experience: A minimum of one (1) year full-time (can be volunteer or paid) advocacy experience in domestic violence or related field.

·

Substitution of education/experience: Is allowed on a one for one year basis.

·

Language: Bilingual in Spanish/English is highly desirable.

·

Licenses/Certifications: Valid driver’s license and satisfactory driving record.

·

Insurance Requirements: Must be at least 25 years of age per agency driving policy.

·

Other: (e.g., post-offer drug/alcohol screen, TB test, background check, driver’s license record

· Warm, empathic, and non-judgmental with demonstrated ability to maintain healthy boundaries with clients and staff.

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
  
• Employee assistance program
  
• Health insurance
  
• Life insurance
  
• Vision insurance
  

Work Location: In person