Mid Level Donor Relations Officer

PositionDescription

Wheeler Mission Ministries is a privately funded 501 (c) 3 non-profit, evangelical Christian ministry whose designated purpose is religious. We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished. Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, andQualifications for Employment upon hire and continuously while employed. Employees are encouraged and expected to share the Gospel as opportunities arise.

Job Title: Donor Relations Officer

Exempt/Non-Exempt: Exempt

Reports to: Chief Development Officer

Full or Part-time: Full-time

Completion Date: March 2024

Team: Development

Position Summary:

The Donor Relations Officer is responsible for securing funds for Wheeler Mission by managing a group of assigned mid-level donors (400-700) assuring donor retention at or above previous year giving to the organization and a deepened level of engagement with the mission. The primary focus for the role is to move potential and current donors through Wheeler Mission’s engagement pipeline and will combine administrative and personal contact to build relationships. The Donor Relations Officer should spend

25% of their time meeting and being in direct contact with prospective and current donors and 75% performing administrative connections with prospective and current donors via various communication platforms. The Donor Relations Officer develops an authentic relationship that follows a general guideline for best practices of communication with each donor in the assigned portfolio. These practices will allow the Donor Relations Officer to discover donor interests and align those interests with organizational priorities to help donors accomplish their philanthropic goals and ambitions in partnership with Wheeler Mission.

Key Duties and Responsibilities

Brief description of duties in order of priority

Key Area:Stewardship, Engagement, and Solicitation of Assigned Portfolio Donors

• Effectively steward a portfolio of individual and institutional donors who give $1,000 or more annually, using data-driven analysis to target those within the pool who have demonstrated capacity for increased giving.
  
• Work in conjunction with the Donor Relations and Donor Services teams, plan and implement appropriate programs for donor education, engagement, and stewardship to include, but not limited to, regular written touchpoints and/or impact reports, invitations to group events (including tours), volunteer experiences, and other stewardship efforts.
  
• Work collaboratively with Development to identify potential middle/major gifts or legacy giving candidates and move them into relationships with the appropriate Donor Relations Officer, depending on their respective areas of focus and expertise.
  

Key Area:Strategic Planning

• Track past and plan future activities and special touches for donors in donor software.
  
• Create individual goals and cultivation plans for each person in the assigned portfolio based on donor level.
  
• Partners with other Donor Relations Officers on prospective mid/major donors or legacy giving candidates.
  
• Work with Donor Research Analyst and Director of Donor Services to generate reports that contribute to the achievement of strategic plan objectives as well as the effectiveness of strategic plan.
  
• Develop strategies for engaging participants and volunteers as possible mid/major supporters of the ministry, in conjunction with Events Team and Volunteer Ministry.
  

Key Area: Donor Engagement and Development Strategy

• Develop and implement stewardship strategies, including formulating and producing various materials at enhancing donor engagement and loyalty.
  

• Collaborate closely with the Director of Donor Services and Donor Research Analyst to research to maintain accurate donor information in the organization's software systems, ensuring data integrity, and analyze performance metrics related to mid/major donors, including attrition, retention, growth rates, and average gift amounts.
  
• Review performance metrics related to mid/major donors, including attrition, retention, growth rates, average gift amounts, actions and interactions made, and total revenue variances.
  
• Serve as a knowledgeable resource on all types of giving opportunities offered by Wheeler Mission, including estate planning, gifts of stock, and asset donations, providing guidance and support to donors as needed.
  
• Effectively communicate priorities to donors and occasionally create offers and proposals to be submitted to donors to secure gifts.
  

REPORTING RELATIONSHIPS:

This position has no direct reports.

Competencies Required

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Unique for this job

Unique for this job

Unique for this job

Adaptability

Confidentiality

Strategic Planning

Communicates Effectively

Collaboration

Analytical Skills

Interpersonal Skills/Relationship Building

Timeliness

Organizing & Planning

MINIMUM QUALIFICATIONS:

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Education/Experience:

• Bachelor's degree
  
• 1+ years of successful development/marketing/sales experience preferred.
  

Technical/Software Knowledge:

• Advanced Proficiency in Microsoft office, including Excel, Outlook, and Word.
  
• Previous experience with constituent relationship management (CRM) software tools.
  
• Previous experience in donor software and data analysis.
  
• Understanding of nonprofit fund development process and theory preferred.
  

Mission Alignment:

• Belief in the inerrancy of the Holy Bible
  
• Alignment with WM values
  
• Adherence to WM Employee Policies
  

Physical Requirements: To perform the essential job functions of this position, a candidate must be able to:

• Type and operate standard office equipment.
  
• Perform normal business activities.
  
• Work in an office setting with heavy computer use, as well as outside in various weather conditions including inclement weather if necessary.
  

Other Requirements for Employment

• This is a full-time 40-hour position. Typical work hours will be from 9 a.m. to 5 p.m. but must be willing to work a flexible schedule including nights, weekends, and some holidays. Position is eligible to work from home.
  
• Assist with donor events such as the Drumstick Dash, 100 Holes for the Homeless, and other donor events.
  
• Travel is primarily local during a business day with travel to events and WM Bloomington facilities as required.
  
• Conflict of Interest Policy and Confidentiality Policy
  
• Post-offer acceptable background check required for all positions.
  

• All employees must sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol. Candidates must submit to and pass a drug and/or alcohol test. This drug and/or alcohol testing may occur any time after the applicant receives a conditional offer of employment.
  

Disclaimer: Although WMM has attempted to accurately and thoroughly describe this position, WMM reserves the right to change the same, including to change, add to or subtract from the duties outlined, within the sole discretion of WMM, at any time, with or without advance notice. This position description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.†The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.