Mental Health Office Manager

We are seeking a dedicated and compassionate Mental Health Office Manger to join our team. The Medical Office Manager is responsible for managing the daily operations of a behavioral health office, including staff supervision, patient scheduling, billing, medical records, compliance with healthcare laws, and maintaining a high level of patient service. This position requires strong communication and organizational skills, along with the ability to work collaboratively within a multidisciplinary team.

1.

• Manage office workflow and ensure daily operations run smoothly.
  

2.

• Hire, train, and supervise administrative and support staff.
  
• Assign duties and set performance standards.
  
• Conduct staff evaluations and manage schedules.
  

3.

• Ensure a positive patient experience.
  
• Handle patient complaints or concerns professionally.
  
• Oversee appointment scheduling and follow-ups.
  

4.

• Supervise billing and coding processes.
  
• Ensure accurate processing of insurance claims and patient billing.
  
• Monitor accounts receivable and collections.
  

5.

• Ensure the office complies with HIPAA, OSHA, and other healthcare regulations.
  
• Maintain confidentiality of patient records.
  
• Coordinate audits and inspections.
  

6.

• Oversee maintenance and security of electronic health records (EHR).
  
• Ensure timely and accurate documentation.
  

7.

• Monitor office budget and expenditures.
  
• Approve purchases and manage inventory.
  
• Generate financial reports as needed.
  

8.

• Maintain office technology (EHR systems, phones, computers, etc.).
  
• Coordinate IT support and system upgrades.
  
• Organize schedules, meetings, and appointments for physicians and staff.
  
• Oversee front-desk operations and patient intake processes.
  

• Strong organizational skills to manage schedules, appointments, and documentation effectively.
  
• Excellent communication skills for interacting with patients, families, and healthcare teams.
  
• Experience in event planning to organize therapeutic activities or workshops.
  
• Supervising experience to guide junior staff or interns as needed.
  
• Proficiency in QuickBooks for managing budgets or financial records is a plus.
  
• Knowledge of human resources processes including payroll management and employee training & development.
  
• Familiarity with bookkeeping practices to maintain accurate financial records.
  
• Administrative experience in medical office management or similar environments is preferred.
  
• Competence in clerical tasks such as filing, calendar management, and front desk operations.
  
• Ability to handle multi-line phone systems professionally while maintaining phone etiquette.
  
• Team management skills to foster collaboration among staff members. Join us in making a positive impact on the lives of those we serve through compassionate care and support.
  

Job Types: Full-time, Contract, Temporary

Pay: $25.41 - $30.60 per hour

Expected hours: 35 - 40 per week

Benefits:

• Dental insurance
  
• Health insurance
  
• Paid time off
  
• Vision insurance
  

Work Location: In person