Member Services Specialist

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with - and learn from - highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as:

• Full Benefits Package Including 401(k) Plan
  
• Orthodontic Coverage
  
• Paid Time Off
  
• Paid Holidays
  
• Paid Parental Leave
  
• Fertility Assistance
  
• Relocation Opportunities
  
• Paid Uniforms
  
• Boating Discounts
  

Join our dynamic marina team as a Member services specialist, where you’ll be the friendly face and voice supporting staff, members, and guests. You’ll handle inquiries, resolve conflicts with tact, and ensure everyone enjoys an exceptional experience on the water.

Essential Duties & Responsibilities

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• Develop and maintain positive relationships with staff, members, and guests
  
• Respond promptly to member questions via phone, email, and in person
  
• Deliver outstanding customer service and resolve conflicts courteously
  
• Process daily cash, credit, and check payments; follow up on past-due balances
  
• Perform routine administrative tasks, including office leasing support
  
• Provide accurate information on marina products and services
  
• Be available for overtime as needed
  
• Complete other duties as assigned by the Marina Manager
  
• Event/Party Planning and Coordination
  

Safety & Environmental Duties

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• Follow all SHM safety and environmental policies and complete required training
  
• Wear appropriate personal protective equipment for each task or area
  
• Report accidents, injuries, spills, and near-misses immediately
  

Technical and Physical Requirements

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• High school diploma or equivalent, preferred
  
• Prior marina experience, preferred
  
• Proven customer service experience
  
• Proficiency with Microsoft Office
  

• Ability to sit for extended periods
  
• Ability to lift up to 10 pounds
  

Minimum Soft Skill Qualifications

• Eagerness to engage in a growing, fast paced, and industry-leading company
  
• Consistently treats others with dignity and respect
  
• Genuinely serves others with humility and a positive attitude
  
• Frequently demonstrates a bias toward action
  
• Always communicates effectively and courteously with fellow teammates and members
  
• Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
  
• Shows resolve and overcomes difficulties in a positive and productive manner
  
• Gladly provides responsive, and high level of service to our teammates and members
  
• Eagerly puts forth the extra effort to accomplish duties
  
• Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs
  

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/.