Member Service & Operations Assistant

The Alaska Airmen’s Association is seeking a highly organized, dependable, and customer service-oriented individual to support our membership, day-to-day administrative operations of our dynamic aviation-focused nonprofit. This part-time, in-person position plays a key role in delivering exceptional member service, internal operations, and supporting aviation events throughout the year. A background in general aviation or familiarity with Alaska’s aviation community is strongly preferred.

• Oversee daily office functions: phone calls, email, mail handling, reception, and scheduling
  
• Maintain office supplies, equipment, and vendor relations
  
• Prepare and format reports, letters, meeting materials, and other communications
  
• Manage digital and physical filing systems to ensure accessibility and organization
  
• Assist the Executive Director and team with scheduling and administrative tasks
  
• Oversee daily office functions: phone calls, email, mail handling, reception, and scheduling . Maintain office supplies, equipment, and vendor relations
  
• Prepare and format reports, letters, meeting materials, and other communications
  
• Manage digital and physical filing systems to ensure accessibility and organization
  
• Assist the Executive Director and team with scheduling and administrative tasks
  

• Serve as a welcoming first point of contact for members, guests, and the public
  
• Respond to membership inquiries and process new applications and renewals
  
• Support outreach efforts through email campaigns, newsletters, and social media (via platforms like Constant Contact)
  
• Help coordinate facility use and rentals for aviation-related events and meetings
  

• Serve as a welcoming first point of contact for members, guests, and the public
  
• Respond to membership inquiries and process new applications and renewals
  
• Support outreach efforts through email campaigns, newsletters, and social media (via platforms like Constant Contact)
  
• Help coordinate facility use and rentals for aviation-related events and meetings
  

• Maintain tidy and welcoming public and shared spaces
  
• Coordinate maintenance and repairs with building management and contractors
  
• Oversee and manage facility rentals for meetings, events, and aviation-related gatherings
  
• Coordinate member access and scheduling for the Alaska Airmen�s courtesy car
  
• Ensure safety procedures and security protocols are followed
  

• Prior experience in member service and office administration or nonprofit coordination required
  
• Background in general aviation or familiarity with Alaska�s aviation industry is strongly preferred
  
• Excellent organizational skills with a high level of attention to detail
  
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, OneDrive) and Google Workspace (Docs, Sheets, Drive, Calendar, Gmail)
  
• Experience with Adobe products, and Constant Contact is a strong plus
  
• Professional, positive, and member service-oriented demeanor
  
• Able to manage multiple tasks independently and with discretion
  
• Strong written and verbal communication skills
  
• Occasional lifting (up to 25 lbs) and physical setup for events required
  

• Part-time, in-person role: Monday-Friday, 20-25 hours per week
  
• Evening or weekend availability required during major aviation events, approx. 1-2 events monthly
  
• Travel: 10%
  
• Office located at Lake Hood in Anchorage
  

• Competitive hourly wage $18-$22, DOE
  
• Benefits available
  
• Paid sick leave
  
• Opportunities to participate in aviation events, training, and community outreach
  

Join us as we strive to provide outstanding service to our members!

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 20 - 25 per week

Benefits:

• 401(k)
  
• On-the-job training
  

Application Question(s):

• Are you able to work occasional evenings and/or weekends?
  
• Do you have an aviation background?
  
• If you have an aviation background, please describe.
  

Shift availability:

• Day Shift (Preferred)
  

Ability to Commute:

• Anchorage, AK 99502 (Required)
  

Work Location: In person