Medical Receptionist

The Medical Receptionist serves as the first point of contact for patients and visitors in a physical therapy office. This role involves managing front-desk operations, ensuring a welcoming and efficient patient experience, and supporting the clinical staff with administrative tasks.

• Patient Interaction:
  
• Greet patients and visitors in a friendly and professional manner.
  
• Check patients in and out, verifying personal and insurance information.
  
• Address patient inquiries and provide information about services, appointments, and billing procedures.
  
• Appointment Management:
  
• Schedule, reschedule, and cancel patient appointments using the clinic�s scheduling system.
  
• Send appointment reminders and follow-up communications.
  
• Coordinate with physical therapists to manage appointment changes and patient flow.
  
• Administrative Duties:
  
• Answer phone calls and route them to appropriate staff or take messages as needed.
  
• Manage patient records, ensuring they are accurate and up-to-date.
  
• Process and file medical records, intake forms, and other documents.
  
• Office Operations:
  
• Maintain a clean and organized reception area.
  
• Handle office supplies and inventory, placing orders as necessary.
  
• Assist with other administrative tasks, including data entry and filing.
  
• Compliance and Confidentiality:
  
• Adhere to clinic policies and procedures, including those related to patient privacy and HIPAA regulations.
  
• Ensure accurate and secure handling of patient information and documentation.
  

• Education and Experience:
  
• High school diploma or equivalent required; some college coursework in healthcare or business administration preferred.
  
• Previous experience in a medical office or customer service role is desirable.
  
• Skills and Abilities:
  
• Excellent communication and interpersonal skills.
  
• Strong organizational and multitasking abilities.
  
• Proficiency with office software and electronic health record (EHR) systems.
  
• Ability to handle sensitive information with discretion and maintain patient confidentiality.
  
• Personal Attributes:
  
• Professional demeanor and positive attitude.
  
• Detail-oriented with a strong commitment to providing exceptional patient care.
  
• Ability to work effectively in a fast-paced environment.
  

• Full-time position with potential for occasional overtime.
  
• Standard office environment with some interaction with patients in a clinical setting.
  

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
  
• 401(k) matching
  
• Dental insurance
  
• Health insurance
  
• Life insurance
  
• Paid time off
  
• Vision insurance
  

Ability to Commute:

• Asbury Park, NJ 07712 (Required)
  

Ability to Relocate:

• Asbury Park, NJ 07712: Relocate before starting work (Required)
  

Work Location: In person