Manager, Environmental Services / Housekeeping (evening shift)

1.0 FTE Full time Evening - 08 Hour R2549639 Onsite 108440001 Housekeeping Palo Alto Hospital Facilities & Hospitality PALO ALTO, 300 Pasteur Dr, California

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Evening - 08 Hour (United States of America)

Located in the heart of Silicon Valley, Stanford Health Care’s (SHC) mission is to heal humanity through science and compassion, one patient at a time. Environmental Services (EVS) interacts daily with patients, staff, and visitors, creating significant opportunities to impact and enhance the patient and employee experience. They are responsible for general aesthetics, cleaning, and waste streams and are an essential part of Infection Prevention initiatives for multiple buildings.

The Manager of Environmental Services (PM Shift) will oversee the work of an assigned group of Environmental Services employees from 2 PM to 11 PM. This role ensures that staff follow proper procedures and monitor the ordering and use of supplies and materials. The position supervises cleaning and maintenance procedures unique to an acute care hospital and is responsible for the quality of environmental maintenance in several hospital areas.

This is a Stanford Health Care job.

A Brief Overview

Mgr - Environmental Services oversees the work of an assigned group of Environmental Services employees; ensures that proper procedures are followed by staff and monitors the ordering and use of supplies and materials. This position supervises cleaning and maintenance procedures unique to an acute care hospital. This position also has responsibility for the quality of environmental maintenance of a number of hospital areas.

Locations

Stanford Health Care

What you will do

• Department lead for Project Management inclusive of Cost Reductions, Supplies, HAI, Performance Improvement, Patient Satisfaction and HCAHPS.
  
• Creates and maintains staff schedules. Upholds HR policies and provides ongoing staff and management training.
  
• Evaluates work habits, performance and attendance of staff. Documents and makes recommendations regarding employees� performance, retention and/or promotion. Takes corrective action as indicated by hospital policies and appropriate labor agreements.
  
• Maintains required records, gathers statistics and prepares reports and dashboards as required.
  
• Monitors workflows and effects change to improve quality and efficiency of services.
  
• Plans, schedules, and directs staff to assigned areas of the hospital and its satellite facilities. Monitors and tracks progress; provides feedback to staff.
  
• Tours hospital regularly, covering each assigned area to observe and inspect cleanliness of facilities and work in progress.
  
• Train staff in technique of cleaning and disinfecting facilities, use of chemical agents and equipment, collection and disposal of infectious materials and general environmental maintenance particular to acute hospitals. Ensures compliance with safety and sanitation policies in all areas.
  
• Ensure employees and managers adhere to company policies and legal regulations.
  
• Serves as a link between staff and upper management.
  
• Participates in the hiring process. Screens, interviews, and provides recommendations for candidate selection.
  
• Performs daily Patient Satifaction rounds to solicit same day patient feedback and ensure service standards are met.
  
• This position may require on-call availability during non-standard hours, including nights, weekends, and holidays, to meet business needs and respond to emergencies as necessary. The employee may receive additional compensation if assigned as part of the Facilities Services & Planning (FS&P) Leader on Call Program.
  

Education Qualifications

• Job requires a Bachelor�s degree in a work related discipline/field from an accredited college or university preferred. Relevant experience in lieu of degree may be considered. Relevant experience in lieu of degree is in addition to the experience requirements for this position.
  

Experience Qualifications

• Three (3) years of Environmental Services experience in healthcare setting required; five (5) years preferred and
  
• Joint Commission experience and
  
• Experience in a union environment and
  

Experience managing* 25 full time employees

Required Knowledge, Skills and Abilities

• Infection Prevention/HAI knowledge
  
• Floor care knowledge
  
• Technical expertise in Environmental Services systems and processes in a healthcare setting
  
• Ability to gather, analyze and provide clear and concise information both verbally and in writing
  
• Ability to learn and work within specific department/unit/agency office policies and procedures as well as to apply laws, rules, policies, or procedures affecting assigned work
  
• Ability to maintain strict confidentiality of personnel records and patient information and to handle sensitive matters discreetly, understanding and applying HIPPA regulations, hospital and department policies and procedures
  
• Ability to work effectively, exercise initiative, apply reason and judgment in prioritizing changing and/or conflicting tasks, work under pressure in a fast-paced setting, cope effectively with interruptions, and handle a high volume workload with accuracy and efficiency, and meet deadlines
  
• Ability to work efficiently as a team member and establish and maintain cooperative and productive working relationships with all levels of medical, professional, administrative, and support personnel contacted in the course of work
  
• Knowledge of departmental budgets, trend utilization and use of historical data
  
• Knowledge of and ability to use basic office equipment including photocopier, fax, printer, telephone, and desktop computer and ability to maintain orderly and accurate files and records, including confidential and sensitive material, both electronic and hard copy, for ease of access and retrieval
  
• Knowledge of and demonstrated proficiency in the use of computer applications, such as word processing, spreadsheet and/or database and ability to quickly learn and become proficient in using staffing and scheduling applications
  
• Excellent communicator able to express themselves succinctly and with clarity
  
• Ability to collaborate, motivate and lead globally through others and influence the achievement of common goals
  
• Analytically strong and able to interpret data to develop concepts to drive improvement
  

Licenses and Certifications

• None .
  

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
  
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  
• Coordinate for Me: Own the complexity of my care through coordination
  

#LI-MH2

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination inall ofits policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $49.19 - $63.95 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.