Manager, Business Operations - Liliʻuokalani Center

Job Purpose

The Business Manager is responsible for supporting the operations and administrative management of Liliuokalani Center (LC). Reporting to the Operations Director, the Business Manager is a strong communicator and liaison, able to build relationships with peers across diverse functional teams, both internally and externally, ensuring that projects and operations remain on track and consistently progressing. Additionally, as a steward of the Queen’s resources, this position will seek the maximization of available capital, ensuring that ongoing projects and operations remain within allocated budgets for each month, quarter, and year. A key member of the LC team, this role oversees operational budgets, drafts and reviews contracts, and writes and edits reports, among other critical tasks.

Essential Responsibilities

Team Liaison

• In collaboration with program leadership, inventory tasks and activities and develop project timelines
  
• Oversee activities and progression of projects including program planning, contract development and execution, operational modeling, budgeting, and appropriate staffing
  
• Prepare documents, reports, and presentations as needed
  
• In collaboration with teammates and leadership, create annual budget proposal and oversee budget management and expenditures for all assigned programs and projects
  
• Establish workflows and standards for general administrative and operational functions
  
• In collaboration with program leads and teammates, ensure that the operational needs of each program are identified, evaluated, and met in the most efficient manner
  
• Seek to optimize communication opportunities and guide internal and external messaging to ensure that teams remain on track with timelines, goals, and overall efficient business operations
  
• Conduct research and provide recommended solutions that are data informed and tailored to specific needs.
  
• Regularly seek out cross-functional knowledge to further understand of issues, trends, and perspectives that may influence LT�s mission, programs, and business objectives
  
• Advise and support teammates in partnership development with national and regional youth service professionals
  
• In collaboration with LC and LT leadership, develop a network including current and potential contractors, community leaders, partnering organizations, specialized internal talent, etc. In support of LC programming
  

Project Management and Administration

• Develop and maintain file management systems for each assigned project and program
  
• Ensure accuracy and completeness of records and follow standardized procedures for permanent records retention and retrieval
  
• Create and propose standard procedures for ongoing tasks and operations in the areas of budgeting, contracts, reports, and grants
  
• Identify, evaluate, and implement improvements to procedures in tandem with new developments and organizational changes
  
• Act as liaison with Risk and Compliance team to ensure that agreements are aligned to the specific details of each program, and support creation, editing, execution, and maintenance of all appropriate agreements and contracts
  
• Routinely coordinate project plans and facilitate meetings to ensure successful progression of LT projects
  
• Review project plans and provide recommendations to ensure alignment with organizational goals, incorporating feedback from leadership and other project stakeholders
  
• Maintain accountability for the progression and success of approved business, project, and program plans
  
• Support quality control efforts in alignment with leadership�s vision and in consideration of feedback from teammates, participants, and other external parties
  
• Manages and collects contact information from program team and acts as liaison with LT contracts to streamline and effectively execute each program contract for LC
  

Other

• Lead other projects as assigned.
  
• Effectively communicate with stakeholders, including participants, staff, and external partners, to promote LC, develop and maintain strong community ties, and ensure integration into the larger LT and community ecosystem.
  
• Participate in continuing education and training opportunities for professional development
  
• Contribute to LT�s success through collaboration, communication, and knowledge-sharing with all teammates to improve team and organizational results
  
• Contribute to the TrustÊ»s success by accepting new assignments, helping team members, learning new skills, and collaborating as we strive to attain the TrustÊ»s strategic goals
  
• Provide transportation for organization related business, such as driving staff and beneficiaries to assigned destinations
  
• Evening and weekend hours required, as needed
  
• Other duties as assigned
  

Qualifications

• Bachelor's degree in business, project management, public administration, or other field; OR equivalent experience.
  
• Must be a strong writer with working experience preparing and writing grants and reports.
  
• 5 years of experience managing complex projects, youth programs, or programs in human services (education, health, housing, social work, etc.).
  
• Must be an efficient communicator, verbal and written, and able to engage with teammates and external partners at different organizational levels and various demographics.
  
• Experience working with youth populations in a community setting preferred
  
• Supervisory experience preferred.
  

Job Competencies

• Ability to manage a team while dealing with high pressure deliverables, deadlines logistically complex processes and projects, and work across multiple units of the organization. Ability to influence others through setting of shared goals, communication, data sharing and transparency.
  
• Experienced negotiator who is able to cultivate and manage relationships with all team members. Fosters and maintains an environment based on teamwork, commitment, accountability, cooperation, collaboration and direct, timely feedback.
  
• Strong interpersonal skills. Able to build a spirit of collegiality among a diverse array of professionals. Comfortable meeting new people and engaging in new relationships. Seeks collaborative engagement to contribute to a common good. Regards conflict as valuable, trusting own abilities to manage interpersonal differences in productive ways.
  
• Flexible in change environments and able to adapt to emerging strategies with little discomfort.
  
• Able to monitor own values, intentions, thoughts and behaviors as well as effects on others and the environment. Aware of own and others progress towards goals. Willing to be aware of actions and their effects on others and on the environment.
  
• Superior communication and organizational skills
  
• Able to work independently with a high degree of accuracy and with highly confidential information. Takes initiative to accomplish tasks with a positive attitude.
  
• Able to work flexible hours, including nights and weekends, to meet key deadlines. Able to travel to meet strategic needs.
  

Informed by a deep understanding of the adolescent experience and grounded in Hawaiian culture, the new LC will provide Hawaiian youth with opportunities to connect to peers and mentors, receive supportive services, and discover pathways to passion, purpose, and prosperity. LC will be LT’s signature youth development hub for culture, creativity, technology, and play, and will serve as a resource center where youth can connect to vital supports and a vibrant community. LC will be a safe space located in urban Honolulu where youth are inspired to pursue their dreams, including exploring pathways in the arts, sports, technology, and entrepreneurship while receiving wraparound support to help them reach their goals and become thriving adults. A primary function of LC will be to provide a space for young people to play, to learn, to find connection and inspiration, and to experience joy.

Organization Competencies

• Alignment with Queen�s legacy: Understanding and appreciation of Queen Liliuokalani�s story, her legacy and the Hawaiian Culture is foundational to staff�s commitment to working with our Hawaiian children, families and communities. Demonstrates respect for and appreciation of Hawaiian values history, and culture, understanding its implication in one�s work, in fostering meaningful relationships, and in embracing the community served.
  
• Ho'omau i ka 'imi Na'auao (Continuous Learning and Improvement): Committed to creating and reinforcing an environment of continuous learning and improvement.
  
• Ho'ike i na Mana'o Pono (Effective Communication): Communicates with those we serve and each other in a consistent manner that results in mutual understanding, harmony, and action.
  
• No'ono'o loi (Critical Thinking and Problem Solving): Actively and skillfully understands, conceptualizes, applies, analyzes, synthesizes, and/or evaluates information and develops and supports fact-based analyses and recommendations
  
• Ho'o kumu a'e or 'Imi hakuhia (Innovation): Identifies and integrates creative ideas into new or existing services and promotes effective problem-solving.
  
• Pilina Ho'ohana a me ka Hana Hilina'i (Building Relationships and Creating Trust): Manages relationships to create optimal opportunities and move the organization forward.
  
• Alu Like I ka Hana (Teamwork): Works cooperatively and collaboratively with others throughout the organization in alignment with the organization's objectives.
  
• Ho'onui I ka 'Ike (Capacity Building): Encourages personal growth by exhibiting trust and a belief in the capacity of others.
  

• Ability to lift boxes containing office equipment or records up to 25 lbs pounds and lift them into cabinets or stack them 3-4 feet above floor level.
  
• Requires frequent sitting-over 50% of the time.
  
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  
• Needs to travel, on occasion, via ground transportation or air to other office locations.
  
• Frequently communicates in writing or verbally in person or over the phone with co-workers to answer questions and provide assistance.
  
• Frequently reads and interprets written agreements, and other written material and interprets them to determine action needed to be taken.
  

Terms and Conditions of Employment

As a condition of employment, employee will be subject to LT’s policies and procedures.

Liliʻuokalani Trust is an Equal Opportunity Employer. We strive to recruit, train, and retain innovative talent from a diverse candidate pool. All employment decisions will be based on merit, competence, performance, and business needs. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, religion, ancestry, genetic information, citizenship, marital/civil union status, arrest and court record, domestic or sexual violence victim status, credit history, disability or veteran/military status or other applicable legally protected characteristics.