The
IT Help Desk Technician is responsible for a wide range of technological situations, and therefore our ideal candidate is a self-motivated, driven individual with diverse technical skills. The ideal candidate should enjoy a variety of tasks including interacting with new and established clients in a fast-paced work environment while resolving issues with enthusiasm and patience. The ideal candidate must be a team player with a positive attitude and a willingness to embrace the differences of those you work with.- Strong analytical and problem-solving skills in the areas of hardware/software installation, repair, upgrade and maintenance
- Minimum 2 years IT Help Desk experience
- Advise clients in the operation and maintenance of systems/equipment
- Works within a structured change management process
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting
- Acts as a liaison with customers on administrative and technical matters for assigned projects
- Excellent communication, time management and organizational skills
- Interacts with vendors to facilitate repairs/troubleshooting of hardware/software
- Provides on-site, phone and in-person support to customers Including: installation and servicing/repairing servers, firewalls, switches, desktops, laptops, printers, and VoIP phones
- Resolves customer problems in the areas of hardware/software installation, repair, upgrade and maintenance
- Data center skills such as rack & stack, patching and power distribution
- Documents system problems and resolution for future reference
- Local travel between client sites is required
- Microsoft Server Technology
- Network Switching and Routing
- Cloud Based Services
- Office 365 / Exchange Server
- Dell, HP, SuperMicro Server Hardware
- Hyper-V
- Failover Cluster Manager
- Storage Array Networks
- Microsoft Office
- Microsoft Visio
- Experience with system performance, error reporting and monitoring tools
- Experience designing and implementing solutions at an enterprise level
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- Health insurance
Ability to Commute:
- Phoenix, AZ 85085 (Required)
Ability to Relocate:
- Phoenix, AZ 85085: Relocate before starting work (Required)
Work Location: In person
Salary
USD 55,000 - 65,000 /yearly
Yearly based
Location
AZ , United States Phoenix, AZ, United States
AZ , United States Phoenix, AZ, United States
