Job Summary
Workwife is seeking a sharp, confident, and reliable
Client Success & Social Support Specialist to serve as the voice of our small business clients. In this hybrid role, you’ll handle customer calls, respond to emails, complete admin task for our clients, and engage on social media, representing each client with professionalism, personality, and heart. The ideal candidate is quick-thinking, tech-savvy, and thrives in a fast-paced environment where no two days are the same. This position includes 29 hours of directed office work with two in-office days and 4 after-hours on-call support shifts per week.- Answer incoming calls on behalf of our clients with professionalism and warmth
- Respond to emails and messages as the client, using their tone and preferences
- Set up and maintain customer profiles in client systems
- Monitor and engage with client social media accounts (comments, shares, DMs)
- Stay organized while juggling multiple brands and communication styles
- Manage occasional light admin tasks and internal support requests
- Remain on-call for after-hours support Tuesday through Saturday (low volume)
- Schedule is Tuesday-Friday 1:30-6:00pm (hybrid with required in-office hours Tuesday and Friday only) and on-call overnight Tuesdays, Wednesdays, Thursdays, Saturdays.
- Strong communication skills, professional, clear, and personable
- Confident phone presence and ability to think on the spot
- Naturally organized with solid follow-through
- Comfortable navigating email, social media, and basic online tools
- Bonus if you�ve worked in customer service, admin, or social media before, but not required
Job Type: Full-time
Pay: $600.00 - $800.00 per week
Benefits:
- Flexible schedule
Application Question(s):
- Are you available to work Tuesday through Friday 1:30pm-6pm, Saturdays 9am-4pm with overnight on-call shifts? The hours are not flexible, they are based on call volume, so we want to make sure this works for you.
Ability to Commute:
- Colorado Springs, CO 80918 (Required)
Ability to Relocate:
- Colorado Springs, CO 80918: Relocate before starting work (Required)
Work Location: Hybrid remote in Colorado Springs, CO 80918
Salary
USD 600 - 800 /weekly
Weekly based
Remote Job
Worldwide
Job Overview
Location
CO , United States
