Health Care Operations & Billing Coordinator

Home Therapy Solutions is seeking a highly organized and proactive

This person works closely with our owner, therapy manager, billing team, and virtual assistant(s) to ensure seamless operations, timely collections, and a positive experience for clients and staff alike.

• Lead and support daily operations across the team.
  
• Onboard new staff, maintain HR files, and track key compliance documents.
  
• Manage internal communications, recognition gifts (birthdays, work anniversaries), and morale-building efforts.
  
• Direct and support virtual assistant(s) to maintain operational flow by creating optimal workflow and efficiencies in communications and reporting.
  
• Manage incoming referrals to ensure a seamless onboarding process for each client and therapists being assigned.
  
• Comfortable working with EMR systems and CRM software.
  
• Ability to work autonomously and lead administrative meetings.
  
• Communicate effectively and timely with other businesses, hospitals, transitional care teams, patients and/or caregivers.
  

• Collaborate with our billing partner to ensure claims are submitted and followed up appropriately. Working through insurance denials and rejections, etc. Have knowledge in medical billing.
  
• Monitor patient collections and payment plans; follow up with clients to resolve outstanding balances.
  
• Communicate with patients about their invoices, answer billing questions, and resolve concerns with professionalism and care.
  
• Track metrics related to revenue cycle and collections and provide updates to leadership.
  

• Ensure accurate and complete documentation for licensing, certifications, and regulatory compliance.
  
• Credentialing therapists with different insurance companies upon hire and completing re-credentialing forms for insurances to ensure compliance.
  
• Keep required tracking systems and databases up to date.
  

• Strong organizational and communication skills.
  
• Prior experience in healthcare administration or medical billing preferred.
  
• Comfortable working with clients regarding billing or financial questions.
  
• Knowledge of therapy/medical billing and compliance (preferred).
  
• Ability to manage multiple responsibilities and prioritize efficiently.
  
• Tech-savvy and confident using many different digital systems and platforms daily.
  
• Health management or related degree (preferred)
  

• Health care experience
  
• General understanding of healthcare billing/claims/insurance
  
• Comfortable speaking with patients about billing/invoices
  
• Experience working with multiple platforms/systems
  

• A supportive team with a mission to improve lives through home-based therapy.
  
• Autonomy and flexibility in your work.
  
• A role that blends purpose, people, and process.
  
• Opportunities for growth and leadership within the practice.
  
• PTO and performance bonuses.
  

Job Types: Full-time, Part-time

Pay: $25.00 - $35.00 per hour

Benefits:

• Dental insurance
  
• Flexible schedule
  
• Health insurance
  
• Health savings account
  
• Paid sick time
  
• Paid time off
  
• Vision insurance
  

Work Location: Hybrid remote in Grand Forks, ND 58201