Guest Experience Supervisor

Overview:

Flyover is seeking a Guest Experience Supervisor to join our team! This role is responsible for inspiring, coaching, and guiding a dynamic team of Guest Experience Guides to create guest experience. The focus of this role includes fostering a culture of excellence, hospitality, and proactive service by ensuring team members are motivated, well-trained, and empowered to anticipate and exceed guest expectations.

What is the compensation for this role?:

The wage for this position is $24-$27 hourly, and a full breakdown of benefits and perks will be provided during the interview process.

What will you do in this job?:

• Help coordinate the safe and efficient movement of guests through the attraction while maintaining high service standards.
  
• Provide on-the-floor supervision and support for the Guest Experience Guides during shifts.
  
• Promote and follow safety procedures to maintain a secure environment for staff and guests.
  
• Address guest questions and act as the first point of contact for concerns in a timely and professional manner.
  
• Use the ticketing system to process transactions (including groups, vouchers, retail, and food & beverage) accurately and efficiently.
  
• Ensure accurate processing of transactions, adhering to established cash handling procedures.
  
• Work with the iRide Operator and team to manage capacity and guest flow.
  
• Identify and address operational issues promptly, collaborating with management to implement solutions
  
• Share daily updates and operational information with team members.
  
• Other duties and projects as assigned
  

What skills and experience do you need for this job?:

• CPR/First Aid Certification or willingness to obtain.
  

• Experience in a high-volume guest service environment, such as theme parks, museums, or entertainment venues preferred.
  
• Strong interpersonal and communication skills, both verbal and written.
  
• Familiarity with point-of-sale (POS) systems and basic computer applications.
  
• Proficiency in additional languages is a plus.
  

• Must be able to move throughout the attraction, including climbing stairs, navigating backstage areas, and accessing elevated or confined spaces
  
• Occasional lifting, pushing, or pulling of items up to 40 lbs (e.g., equipment, supplies, promotional materials)
  
• Comfortable working in varying conditions including low lighting, loud environments, and around motion-based simulation equipment
  
• Manual dexterity to operate equipment, use handheld devices, and complete light administrative tasks
  
• Able to respond quickly and safely to emergency situations, including directing guests and assisting with evacuations if needed.
  

What will your work environment be like?:

Flyover is an award-winning immersive flying theatre experience that transports guests through the planet’s most epic places. The attraction utilizes flight motion seats engineered to swoop, dip and turn, giving guests a feeling of flight, while a 65-foot spherical screen provides guests with an unparalleled fight across iconic locations and natural landscapes. Special effects, including wind, mist and scents, to create an unforgettable entertainment experience. Flyover attractions are located in Chicago; Las Vegas; Reykjavik, Iceland; and Vancouver, Canada. For more information, visit www.flyoverattractions.com.

Thank you for your interest in this opportunity. To ensure a smooth process, we kindly request that candidates refrain from calling about the status of their application. Only those selected for an interview will be contacted. We appreciate your understanding.

EEO:

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.