Guest Experience Host

Vacatia - The Grandview at Las Vegas, NV

Full-time | Part-time

Are you passionate about people and thrive in high-energy, hospitality-driven environments? Vacatia is seeking a friendly, energetic, and professional Guest Experience Host to join our team at The Grandview at Las Vegas. As the first point of contact for guests visiting our resort and sales center, you'll set the tone for their entire experience. You’ll play a key role in creating a warm, welcoming atmosphere, guiding guests through the check-in process, and ensuring every interaction feels personal, seamless, and memorable.

This role offers on-site training, direct guest interaction in a beautiful resort setting, and the opportunity to grow your career within the hospitality and vacation ownership industry. You'll be part of a supportive, team-oriented environment where your contributions make a meaningful impact.

• Guest Greeting & Engagement:
  

Warmly welcome guests as they arrive at the lobby, ensuring they feel comfortable and valued. Offer assistance with any inquiries, directions, or special requests.

• Information Provider:
  

Provide guests with accurate and up-to-date information about timeshare offerings, available amenities, local attractions, and property events.

• Check-in Support:
  

Assist with the check-in/check-out process, ensuring all guest details are processed quickly and efficiently, and offering guidance on resort features and services.

• Customer Service Excellence:
  

Act as a point of contact for guests throughout their stay, addressing any issues or concerns promptly, while maintaining a positive and approachable attitude.

• Maintain Lobby Ambiance:
  

Ensure the lobby area remains tidy, welcoming, and well-organized at all times. Be proactive in addressing any needs for cleaning, maintenance, or restocking supplies.

• Collaborate with Team Members:
  

Work closely with other departments, including front desk, guest services, sales, and housekeeping, to ensure guests receive an exceptional, seamless good guest experience.

• Administrative Support:
  

Assist with light administrative tasks, such as booking reservations, updating guest records, and managing guest feedback.

• Previous experience in hospitality, retail, or customer service preferred
  
• Friendly, outgoing, and professional demeanor
  
• Basic computer skills (Microsoft Word, Excel, email)
  
• Bilingual in English/Spanish is a plus
  
• Available to work weekends, holidays, and flexible shifts
  
• Ability to stand for long periods and occasionally lift up to 25 lbs
  

• On-site training and support
  
• Friendly team environment
  
• Beautiful resort setting
  
• Opportunities to grow within the company
  

Vacatia is a hospitality company reinventing the timeshare experience for a new generation of travelers. We combine great destinations with outstanding service to create vacation memories that last a lifetime.

Apply today and help us welcome guests to their next unforgettable getaway.