Field Operations Support Assistant

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Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

• Prepares death certificates, prayer cards and related documents
  
• Completes required permits and or certificates
  
• Prepares and processes Veteran�s Paperwork
  
• Prepares marker monument placement paperwork
  
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
  
• Prepares and distributes daily schedules, reports, and documents
  
• Receives and processes payments and contracts
  
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
  
• Orders office supplies
  
• Oversees the processing of installation orders to grounds and maintenance departments
  
• Processes accounts payable transactions
  
• Assists with the preparation of obituaries
  
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
  
• Acts as backup to Receptionist
  
• Greets family members and friends
  
• Communicates client family�s needs promptly and accurately to the appropriate staff member
  
• Conveys a sense of concern and empathy with client family members at all times
  
• Responds to customer inquiries via telephone, internet and in person
  
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians
  

• High School or equivalent
  

• 1 - 2 years of experience in an office clerical or customer service capacity required
  
• Experience working in a customer-focused and fast-paced professional environment required
  

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
  
• MS Office Suite experience preferred
  
• Basic mathematics skills required
  
• Good verbal and written communication skills
  
• Strong organizational skills and detail oriented
  
• High level of compassion and integrity
  
• Ability to maintain confidentiality
  

Postal Code: 96744

Category (Portal Searching): Administration and Clerical

Job Location: US-HI - Kaneohe

Job Profile ID: F00216

Time Type: Full time

Location Name: Hawaiian Memorial Park Cemetery