Family Support Specialist I

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8/13/2025 (8:00 PM EDT)

25-04827

Family Support Specialist I

Pay Grade

12

Salary

$34,673.04 - $52,010.40 Annually

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

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Hiring Agency

Cabinet for Health & Family Services | Dept for Community Based Services

Location

351 Charles Drive

Mayfield, KY 42066 USA

The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time.

Description

Kentucky Department for Community Based Services (DCBS) is a multi-faceted agency that provides services and programs to enhance the self-sufficiency of families; improve safety and permanency for children and vulnerable adults; and engage families and community partners in a collaborative, decision-making process.

DCBS seeks a Family Support Specialist I who is driven to succeed in helping people and advance family self- sufficiency. With professionalism and integrity, our agency offers aid to families to ensure services are provided to the families of the Commonwealth that are in need. The Family Support Specialist I is a skilled team member, providing a vital link between children and families to public assistance programs. The employee is expected to perform at the highest quality to ensure services to the vulnerable citizens. This is a demanding position that requires maturity and self-discipline.

For more information on the Department of Community Based Services, please visit our website at: https://chfs.ky.gov/agencies/dcbs/pages/default.aspx

Career growth is encouraged through training and mentoring.

Benefits include health and life insurance, flexible work schedules, paid sick and vacation leave, and retirement benefits.

Responsibilities include but are not limited to:

• Interview clients, in person and via phone, to gather information for applications for public assistance programs.
  
• Process verification provided by clients to determine eligibility for public assistance programs.
  
• Explain program requirements to clients, including what information is needed to process their case and program requirements to which they may be subject.
  
• Identify resources in the community and make appropriate referrals.
  
• Answer inquiries from clients regarding general program rules as well as case-specific questions.
  

The ideal candidate will have:

• Strong verbal and written communication skills.
  
• Good customer service skills.
  
• Good time management and organizational skills.
  
• The ability to work well under pressure.
  

If you are interested in a challenging yet rewarding opportunity to make a positive difference in your community, we would love to review your application for a Family Support Specialist I with DCBS.

The position you are applying for has access to or use of federal tax information (FTI) or meets the statutory definition of front-line staff. Therefore, pursuant to IRS Publication 1075 and 900 KAR 1:009 or KRS 194A.062 and 900 KAR 1:050, applicants for this position in the Cabinet for Health and Family Services (CHFS) shall submit to a fingerprint-based criminal background check by the Department of Kentucky State Police and the Federal Bureau of Investigation.

CHFS also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. CHFS will only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that CHFS has violated its E- Verify responsibilities, please contact Department of Homeland Security (DHS) at 888-897-7781 or https://www.e-verify.gov/.

Minimum Requirements

EDUCATION: Must complete two years (54 semester hours) from a college or university.

EXPERIENCE, TRAINING, OR SKILLS: NONE

Substitute EDUCATION for EXPERIENCE: NONE

Substitute EXPERIENCE for EDUCATION: Administrative work, clerical office work, work dealing directly with the public, or experience in reviewing, monitoring, determining eligibility for, and/or administering the Supplemental Nutrition Assistance Program, the Kentucky Transitional Assistance Program, Medical Assistance, Child Care Assistance Program, Child Support, or other public assistance programs will substitute for the required education on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Working Conditions

Performs job duties in an office setting and/or visits clients in homes.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Lori Prather at loria.prather@ky.gov or 502-764-2051.

An Equal Opportunity Employer M/F/D