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Position Information
This class is the first level in the Enrollment Services series. Incumbents perform information processing for student admissions/enrollment. Responsibilities may include admitting and processing applications for general admission; receiving, organizing, and recording student information; and responding to general questions about enrollment.
High School Diploma or equivalent (G.E.D.), and up to one year of related experience.
Experience with engaging customers through activities such as
social media, event planning, and similar initiatives.
None
Essential Job Function
These are the job duties that are required of the position.
1. Direct prospective students in the admissions process, which includes completing an online admissions application and submitting the proper documentation. Pull applications into appropriate software systems. Collect and record student information to complete the student’s record, and upload all appropriate documents, performing outreach when necessary. (B2)
2. Verify student status, and ensure all requirements are in place to meet with advisors and enroll in classes. Assign appropriate advising specialists and faculty advisors specific to the major. Direct students in the academic probation and suspension processes by collecting and submitting suspension appeal forms. (B2)
3. Work through the National Student Clearinghouse to process transcript requests, resolve issues related to the prevention of transcript release, and provide education verification. (B2)
4. Provide registration assistance to students and advisors. This includes adding, dropping, and withdrawing students ensuring course prerequisites are met and registration is within appropriate time frames. (B2)
5. Perform general administrative support duties such as answering e-mails, phone calls, filing, and scanning. (A1)
6. Take ID pictures, print student IDs, and maintain the parking pass system. (A1)
7. Verify, update, and maintain student records and process major and personal information changes. Maintain databases to ensure the accuracy of student records. (A1)
8. Provide front-line customer service via email, phone, and in person. Provide students and parents guidance on all aspects of the student experience which may include referrals to different departments. (A1)
9. Perform other related duties of a comparable level/type as assigned.
- Assist the Office of Admissions with processing functions including high school and college transcripts, applications, and jr/sr lists.
- Provide cashiering services at the Arnold Campus by processing testing fees, tuition payments, application fees, and parking transactions. Coordinate with the Hillsboro Cashier�s Office to ensure consistent procedures, reconcile deposits, and maintain accurate records.
- Assist with the coordination of recruitment and student engagement events by scheduling logistics, preparing event materials, managing communications (including social media), and providing on-site event support under the guidance of the supervisor.
- Enhance the campus environment by updating lobby décor to reflect seasonal events and college initiatives. Serve as the first point of contact to promote a welcoming atmosphere and support ongoing student engagement.
- Act as a go-to contact for JCA faculty and staff to assist with minor IT issues, maintenance reporting, copying/printing needs, and student-related support. Ensure that concerns are communicated to appropriate departments and resolved in a timely manner.
- Manage scheduling of classes and events, assist with academic course-building, submit procurement requests, and support faculty concerns through documentation, tracking, and follow-up. Maintain accurate records using department systems and databases.
Employees of Jefferson College must reside in Missouri or Illinois.
Position Knowledge/Skills
Customer service principles;
Computers and related software applications;
Academic program requirements.
Providing customer service;
Ellucian Banner
Nolij Imaging Software
AdvisorTrac
National Student Clearinghouse
Physical Factors
Physical Effort
Posting Information
Posting Detail Information
This position is open until filled. The review of applications will begin on August 12.
It is the policy of Jefferson College that no person shall, on the basis of age, ancestry, color, creed, disability, genetic information, marital status, national origin, race, religion, sex, gender identity or expression, sexual orientation, or veteran status, be subject to discrimination in employment or in admission to any educational program or activity of the College. In compliance with Federal Rules and Regulations, Jefferson College has adopted a procedure for resolving complaints of discrimination. The procedure is available to any Jefferson College student, employee, or applicant who feels that he or she has been discriminated against in employment, student programs, or student activities.
Salary
Hourly based
Location
MO , United States Hillsboro, MO, United States
MO , United States Hillsboro, MO, United States
