Director of Operations - Heart & Vascular (Days)

The Director provides on-going leadership and operational oversight of multiple, geographically diverse primary and or specialty clinics within Tanner Medical Group, through the development, implementation and management of patient care systems to assure cost-effective and quality operations. Advises Medical Group leaders on administrative and operational matters as well as matters that potentially impact provider's professional activities or performance. This position is an integral member of the Medical Group management team. The Director works with various leadership teams to develop and implement processes to meet the needs of customers, employees and providers as well as enhancing the growth and quality of the medical group and System.

Bachelor's Degree

Five years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.

Proven ability to effectively work with others at all levels within and outside Tanner.

Minimum of five years management experience required in a healthcare environment.

Exceptional organizational and motivational skills.

Exceptional communication skills with a pleasant demeanor and ability to communicate with a variety of individuals in various job functions. Professional experience and communication skills are required.

Ability to prioritize and organize the workload of multiple employees.

Must possess knowledge of modem office procedures and office equipment. Must gain and maintain knowledge of electronic medical record.

Must possess the ability to summarize financial and statistical information for review with the TPN staff.

Knowledge of revenue cycle functions is required. Must be familiar with medical office coding.

Demonstrated experience in working with providers and building successful relationship with care teams.

Requirements:

Statement Of Employment Philosophy

Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.

Functions

Area of Responsibilities

Leadership - Promotes teamwork and empowers teams and individuals to meet their potential. Supports quality and efficiency improvement efforts. Provides positive feedback as well as constructive criticism. Communicates pertinent hospital activities to departmental employees. Communicates pertinent departmental activities to administrative contact and other departments as necessary. Establishes and maintains high level of employee morale. Develops personal education to be proactive in meeting the future needs of the department. Demonstrates a positive attitude toward all customers of Tanner, internal and external. Projects a positive, professional image.

Management - Oversees day to day operations of multiple TMG primary and or specialty care clinics. Establishes and maintains core measures for daily activity in the clinic setting. Ensures integrity of all data collected. Analyzes operations reports, departmental audits and other core measures to ensure operational quality, efficiency and cost effectiveness. Develops policies and procedures for TMG clinics. Develops innovative and efficient approaches to clinic process improvement. Participates in quality improvement activities. Pursues professional development and works to correct deficits in knowledge.

Development - Maintains a high degree of knowledge of Tanner Human Resource and Tanner Medical Group policies and procedures. Seeks opportunities to attain continued education for both professional and personal development. Maintains awareness of current events and their effect on the healthcare industry (at the federal, state and local levels).

Customer service - Leads team members in achieving customer service goals for the practice. Participates in customer service initiatives. Demonstrates excellent customer service skills. Communicates effectively and in a timely manner with patients and management regarding service recovery opportunities. Monitors customer service and develops action plans for improving patient satisfaction.

Maintains a strong understanding of revenue cycle functions. These functions include strong knowledge of medical practice coding. Utilizes dashboards and denial reporting to monitor performance and identify opportunities. Monitors registration process and the impact to revenue cycle. Works closely with Centralized Business Office to maintain key indicators for revenue cycle.

Maintains strong knowledge of electronic medical record and is able to provide training or troubleshoot issues within the practice. Works closely with trainers to ensure that staff is appropriately trained.

Participates in quality improvement including Lean projects to drive efficiency. Serves as a champion with providers and staff to support quality improvement activities.

Initiatives the evaluation of projects to increase revenue or improve patient experience. Works with Medical Group Administration to evaluate new projects.

May be responsible for handling of medications to include: maintaining proper inventory on hand, ordering from approved distributor, and receiving medication orders from the distributor by timely checking-in of the medications to ensure proper storage and handling for the maintenance of the integrity and security of the medications.

Maintains knowledge and compliance of regulatory needs for a physician practice. Examples: CLIA compliance, OSHA compliance, HIPAA compliance, rural health compliance.

May be responsible for resolving and or reporting medication errors.

May be responsible for the reconciliation of medication charges and credits.

Safety - Checks equipment routinely to ensure it is functioning properly. Maintains working knowledge of equipment and removes faulty equipment from use as necessary. Participates in safety programs

May be responsible for properly documenting the wastage of medications, monitoring and reporting the wastage. This includes the monitoring and proper disposal of expired medications.

Compliance Statement

Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.

Required Knowledge & Skills

Education: Bachelor's Degree

Experience: Five years of related experience. Requires broad knowledge of complex systems and procedures.

Licenses and Certifications

NONE REQUIRED

Supervision

Manages multiple primary and or specialty care clinics. Responsible for the quality and quantity of work, costs, methods and personnel. Has one or more managers and or office coordinators who participate in the day to day management of employees.

Qualifications

Proven ability to effectively work with others at all levels within and outside Tanner.

Minimum of five years management experience required in a healthcare environment.

Exceptional organizational and motivational skills.

Exceptional communication skills with a pleasant demeanor and ability to communicate with a variety of individuals in various job functions. Professional experience and communication skills are required.

Ability to prioritize and organize the workload of multiple employees.

Must possess knowledge of modem office procedures and office equipment. Must gain and maintain knowledge of electronic medical record.

Must possess the ability to summarize financial and statistical information for review with the TPN staff.

Knowledge of revenue cycle functions is required. Must be familiar with medical office coding.

Demonstrated experience in working with providers and building successful relationship with care teams.

Definitions

The Director provides on-going leadership and operational oversight of multiple, geographically diverse primary and or specialty clinics within Tanner Medical Group, through the development, implementation and management of patient care systems to assure cost-effective and quality operations. Advises Medical Group leaders on administrative and operational matters as well as matters that potentially impact provider's professional activities or performance. This position is an integral member of the Medical Group management team. The Director works with various leadership teams to develop and implement processes to meet the needs of customers, employees and providers as well as enhancing the growth and quality of the medical group and System.

Position Responsibilities

Contact with Others: Frequent contacts of a significant nature involving difficult negotiations and technical matters requiring thorough knowledge of organization policies or treatment, plus an ability to understand, communicate with, and to lead, and influence others to obtain willing acceptance, consent, or action. Requires a high degree of diplomacy.

Effect of Error: Probable errors not easily detected and may adversely affect external as well as internal relationships and may result in major expenditures for equipment, materials, or procedures detrimental to the patient's welfare or the organization's interest. Work is subject to general review only and requires considerable accuracy and responsibility. Continually works with reports, records, plans, and programs of a major functional area of the organization where integrity is required to safeguard the organization's position. Duties may involve the preparation of data on which the administration bases important decisions and are highly confidential.

People Management Responsibilities

Supervisory Responsibility: Responsible for overall direction of a distinct and independently structured department through subordinate associate or assistant directors. Has human resources responsibilities and authority to hire, discipline, and terminate staff. This position typically reports to an Executive.

Work Environment/Physical Effort

Mental Demands: Tasks are multiple and diverse with some interrelationship across processes. Handles some unrelated functions. Work requires the direct application of a variety of procedures, policies, and/or precedents. Some responsibility for budget and expenditure authority. Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. Frequently solves complex problems. End results are reviewed by supervisor. Strategic issues are referred to supervisor.

Working Conditions: Generally pleasant working conditions/normal office environment.

Working Conditions Aspects for Immunizations

Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): No

Directly works with Patients less than 12 months of age: No

Physical Effort: Minimum physical effort - Physical demands encountered are those of a typical office job.

Physical Aspects

Bending: Occasional = 1% - 33% of the time

Typing: Frequent = 34% - 66% of the time

Manual Dexterity - picking, pinching with fingers etc.: Frequent = 34% - 66% of the time

Feeling (Touch) - determining temperature, texture, by touching: Occasional = 1% - 33% of the time

Hearing: Constant = 67% - 100% of the time.

Reaching - above shoulder: Occasional = 1% - 33% of the time

Reaching - below shoulder: Occasional = 1% - 33% of the time

Visual: Constant = 67% - 100% of the time.

Color Vision: Occasional = 1% - 33% of the time

Speaking: Frequent = 34% - 66% of the time

Standing: Frequent = 34% - 66% of the time

Balancing: Occasional = 1% - 33% of the time

Walking: Frequent = 34% - 66% of the time

Crawling: Not required

Running - in response to an emergency: Occasional = 1% - 33% of the time

Lifting up to 25 lbs.: Frequent = 34% - 66% of the time

Lifting 25 to 60 lbs.: Occasional = 1% - 33% of the time

Lifting over 60 lbs.: Occasional = 1% - 33% of the time

Handling - seizing, holding, grasping: Occasional = 1% - 33% of the time

Carrying: Frequent = 34% - 66% of the time

Climbing: Occasional = 1% - 33% of the time

Kneeling: Occasional = 1% - 33% of the time

Squatting: Occasional = 1% - 33% of the time

Tasting: Not required

Smelling: Not required

Driving - Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Not required

Driving - Class C vehicles: Frequent = 34% - 66% of the time

Driving - CDL class vehicles: Not required

N95 Respirator usage (PPE): Not required

Hazmat suit usage (PPE): Not required

Pushing/Pulling - up to 25 lbs.: Occasional = 1% - 33% of the time

Pushing/Pulling - 25 to 60 lbs.: Occasional = 1% - 33% of the time

Pushing/Pulling - over 60 lbs. : Occasional = 1% - 33% of the time