Dental Team Lead

Dental Team Lead

Full-Time | Exempt

La Clinica East Medford Dental Clinic

We’re committed to compassionate care for all. Our patients. Our employees. You.

At La Clinica, we love our patients and enthusiastically treat them with the same care, respect, and dignity that we would our friends, family, and neighbors because that's who they are. If this appeals to you, La Clinica might be the right place to build your career. We’re looking for the right team members to treat our patients with this level of care.

We extend our commitment to compassionate care to our employees as well. We invest in our employees' lives through competitive pay, comprehensive benefits packages, easy access to wellness, personal and professional development workshops, and a focus on healthy work-life harmony. Check out our careers page to learn more about why our employees love working at La Clinica.

The Dental Team Lead plays a key role in supporting the daily operations of the dental practice by providing direct supervision, training, and guidance to Patient Service Representatives (PSRs) and Dental Assistants (DAs). This position ensures smooth workflows, high-quality patient experiences, and adherence to clinical and administrative protocols. The Dental Team Lead works alongside the team, providing side-by-side training, real-time support, and mentorship while maintaining a strong connection to the Practice Manager to ensure consistency and efficiency. The Team Lead fosters a collaborative, positive work environment, focusing on team development and patient-centered care.

This position will be leading one suite of our Dental Clinic and our Happy Smiles dental outreach program.

Accountabilities Include:

Team Supervision & Support

• Provide direct supervision to a team of up to 10 Dental Assistants and PSRs.
  
• Act as the first point of contact for team members needing guidance, coaching, or problem-solving.
  
• Assist in assigning daily tasks and ensuring team efficiency in patient flow, check-in/check-out, and chairside assistance.
  
• Serve as the liaison between the Practice Manager and front/back-office teams, escalating concerns and sharing feedback.
  
• Support recruiting, hiring, training, and retaining high-performing dental support staff.
  

Training & Development

• Conduct side-by-side training with new and existing team members to ensure proficiency in job duties.
  
• Provide real-time coaching to enhance customer service, workflow efficiency, and clinical support.
  
• Support competency development for PSRs and DAs, reinforcing best practices in patient care and administrative excellence.
  
• Monitor individual and team performance, providing regular feedback to both employees and the Practice Manager.
  

Operational Excellence & Workflow Management

• Ensure smooth coordination between front-desk operations and clinical workflows for efficiency.
  
• Monitor patient flow to minimize wait times and maximize provider productivity.
  
• Work with the team to ensure scheduling optimization, patient confirmations, and check-in efficiency.
  
• Identify and implement process improvements to enhance patient experience and team effectiveness.
  
• Quality & Compliance Oversight
  
• Ensure OSHA, HIPAA, and infection control standards are consistently followed by PSRs and DAs.
  
• Support documentation accuracy and adherence to clinical and administrative protocols.
  
• Partner with the Practice Manager to address patient concerns, safety incidents, and compliance issues.
  

Collaboration & Communication

• Act as the bridge between the Practice Manager and the team, ensuring clear communication and alignment on goals.
  
• Lead team huddles to discuss daily priorities, challenges, and updates.
  
• Support cross-training efforts to improve team flexibility and coverage.
  
• Maintaining regular, consistent, and predictable punctuality and attendance, including being available, accessible, and able to complete all required essential functions and assigned job tasks onsite as directed during your regularly assigned schedule or your assigned site(s) normal business hours.
  
• Completes assigned trainings via La Clinica�s learning module system (Relias) by required due date.
  
• Other duties as assigned.
  

Performance Expectations & Key Performance Indicators (KPIs)

The Dental Team Lead will be measured by:

Team Performance & Engagement

• Effective training and onboarding of new PSRs and DAs.
  
• Reduction in workflow inefficiencies and errors.
  
• Employee retention and engagement scores for the dental team.
  

Patient Experience & Satisfaction

• Maintain positive patient feedback & satisfaction ratings (4.5+ stars).
  
• Reduce patient wait times & optimize appointment scheduling.
  
• Support timely and professional resolution of patient concerns.
  

Operational Efficiency

• Ensure front and back-office coordination supports provider productivity.
  
• Maintain OSHA, HIPAA, and infection control compliance among the team.
  
• Ensure scheduling accuracy and patient flow efficiency.
  

Collaboration & Leadership

• Strong communication and teamwork between front-office, back-office, and providers.
  
• Consistently escalate operational concerns and solutions to the Practice Manager.
  
• Lead team huddles and training sessions to enhance team effectiveness.
  

Additional Performance Expectations & Key Performance Indicators (KPIs) for Outreach Team Lead:

Quality Assurance & Chart Audits

• Achieve a 95%+ compliance rate in team adherence to protocols.
  
• Deliver quarterly compliance training for all team members.
  
• Complete quarterly chart audits for DA/PSR staff with less than 5% errors requiring correction.
  
• Ensure all audit findings are addressed within 30 days.
  

School Coordination & Scheduling

• Ensure 100% of scheduled school visits are completed as planned.
  
• Maintain zero scheduling conflicts that impact service delivery.
  

Clinical Data Entry & Reporting

• Ensure 100% accuracy in clinical data entry with no more than 2% errors per quarter.
  
• Submit all required reports within the designated deadlines.
  
• Collaboration with Dental Operations Director
  
• Attend 100% of scheduled meetings with the program director.
  
• Implement all assigned action items within the agreed timelines.
  

Education and/or Experience:

Required:

• Minimum: High School Diploma or GED
  
• Three to five years of experience in medical/dental office
  
• Medical/Dental supervisory experience
  
• Related experience in Community Health Center or FQHCs
  
• Experience in one of the following areas: Customer Service, Call Center, Medical Records, or other related experience.
  
• Excellent interpersonal communication, critical thinking, and problem-solving skills
  
• Skills to intervene and promote reconciliation, compromise and positive outcomes in difficult interactions
  
• Skilled at using electronic health records as applicable to area of work (EPIC, EagleSoft).
  

Outreach Team Lead required:

• Valid Oregon driver�s license required with good driving history in good standing
  
• Dental Assistant - Oregon EDFA Certified
  
• Sealant certified
  

Preferred:

• Certification or formal training as a Dental Assistant (DA) or Patient Service Representative (PSR).
  
• Minimum 3 years of experience in a dental setting with leadership, training, or mentorship experience preferred.
  
• Strong understanding of dental front office operations and chairside assisting workflows.
  
• Ability to balance working alongside the team with supervisory responsibilities.
  
• Familiarity with dental practice management software (Dentrix, Open Dental, EPIC, etc.).
  

Equity Statement:

At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization’s vision of absolute excellence, open-hearted community, and well-being for all.

For more information, please visit our website at: https://laclinicahealth.org/patients/approach/

Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. La Clinica is a drug free work environment. Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department.