Customer Service Representative

NOMOS Glashütte is a German manufacturer of high-quality mechanical watches that is expanding its presence in the North American market. We want to grow our NYC-based team and offer an entrepreneurial environment with a particular focus on quality and customer service.

You will be part of NOMOS’ US team, working at the digital purchasing and after-sales experience of our customers and are responsible for their satisfaction.

• Competent advice and support for our national and international customers by e-mail, on the phone or via chat as well as sometimes in person
  
• Ensuring smooth order processing, working closely with other teams and locations in Germany
  
• Handling all administrative and organizational tasks, related to order processing and customer satisfaction
  
• Evaluating your customer contact experience with a view to improving the sales and after-sales experience and our workflows
  

• Experience in a customer facing service role either in person or via digital channels
  
• First work experience in the described area
  
• Excellent B2B and B2C communication skills (both written and verbal)
  
• Experience with QuickBooks, Shopware or related order management software
  
• Skilled in working with MS Office (Excel, Word, Outlook)
  
• Knowledge of German is a plus
  

• An excellent communicator and an organized team member with diligence and great attention to detail
  
• Customer oriented with a focus on prompt and considerate communication
  
• A self-starter and quick thinker who can manage themselves independently
  
• Results driven team player
  
• Knowledgeable about high-quality luxury goods and/or mechanical watches is a plus
  

Candidates must possess authorization to work in the U.S.

• 22 days PTO and 7 Public holidays
  
• 5 days paid sick leave
  
• Health care supplement
  
• MTA/LIRR/PATH/Metro-North monthly transit card
  

To apply for this position, please let us know what sets you apart by sending a cover letter and a resume to hr@nomos-watches.com

(Please note that we are only able to review applications that include both a cover letter and resume.)

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Work Location: In person