Customer Service Representative - Call Center - FT 1.0 (80 hrs biweekly)

In an environment of continuous quality improvement, the Customer Service Representative is responsible for developing and executing patient and public information and communication strategies and activities with the goal of creating heightened awareness of services and greater customer satisfaction. Assists in building strong customer relationships, by meeting or exceeding customer expectations and satisfy customer needs. Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times.

Job Functions:

• Ensure delivery of excellent customer service through timely and accurate processing of mail and/or phone communications; coordinating with other departments to resolve inquires.
  
• Identify and develop processes to improve and streamline operations.
  
• Maintain thorough working knowledge of phone and computer applications.
  
• Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
  
• Maintain confidentiality of those we serve.
  
• Assumes all other duties and responsibilities as necessary.
  

Customer Service Rep. Call Center:

• Answers phones.
  
• Registers patients.
  
• Performs class registration.
  
• Supports physician referral.
  
• Collects data for other departments in regards to throughput and readmission data
  

Minimum Education/Experience Required:

• High School Diploma or GED.
  
• Minimum of one-year professional healthcare experience or equivalent experience preferred.
  

Special Knowledge, Skills, Training:

• Ability to read, write and do math as generally demonstrated by a high school diploma or GED.
  
• Must be customer service oriented, motivated and compassionate.
  
• Must have outstanding phone skills, exceptional customer service, and professionalism.
  
• Possess a positive attitude with the ability to interact well with guests, patients and peers.
  
• Ability to navigate phone system efficiently and effectively with attention to detail and ability to multi-task.
  
• Must be able to work flexible shifts.
  
• Some walking required.
  

Compensation Details: Education, experience, and tenure may be considered along with internal equity when job offers are extended.

Benefits: Memorial Health System is proud to offer an affordable, comprehensive benefit package to all full time and flex time employees. To learn more about the many benefits we offer, please visit our website at www.mhsystem.org/benefits.

Bonus Eligibility: Available to qualifying full or flex time employees. Eligibility will be determined upon offer.

Memorial Health System is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at https://www.ocio.usda.gov/document/ad-3027, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, S.W., Stop 9410, Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov.

• Memorial Health System is a federal drug-free workplace. This policy prohibits marijuana use by employees.