The Customer Service Representative role works within the Customer Sales and Support team to ensure one point of contact to support the external sales team, dealer partners, and end users with customer requests.
- Serves as a company liaison with customers on administrative matters.
- Responsible for responding to all customer requests, including:
- + Order Inquiry
+ Order Acknowledgement
+ Product Tracking
+ Billing
+ PRA Requests
+ Rush Requests
+ Paperwork requests
- Provide customers with product and service information.
- Collaborate with various internal departments to ensure customer satisfaction.
- Effectively communicate with customers in a timely manner to resolve exceptions that prevent an order from moving through the process.
- Assist others in the department through cross-training to meet group and company goals.
- Work in multiple systems/programs relating to order entry.
- Other duties as needed.
- 2-3 years of previous Customer Service experience.
- High school diploma or equivalent.
- Ability to manage multiple priorities and find solutions in a fast-changing environment.
- Ability to understand technical products. Product knowledge with uniforms or certified products a plus.
- Digital proficiency, with a strong understanding of Microsoft Suite. Oracle experience preferred.
- Excellent communication skills, both verbal and written, through multiple channels such as email and phone calls.
LION offers a comprehensive benefits package, including medical/dental/vision insurance, a 401(k) with Company match, professional development opportunities, and a dynamic, growth-focused environment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Salary
USD 37,459 - 45,110 /yearly
Yearly based
Remote Job
Worldwide
OH , United States
