Title: Customer Service Coordinator
- Generally maintains office hours of 8:00am - 5:00pm Monday through Friday
- Answer incoming telephone calls
- Assist customers with questions, refers to appropriate colleague when necessary
- Scheduling of service requests
- Prepare work orders associated with incoming service requests and provide to technicians
- Receives and matches incoming work orders from technicians
- Daily data entry of work completed description and other relevant information for each job
- Contact with technicians to set up new jobs and dispatch technicians to those work sites
- Prepare monthly Preventative Maintenance (PM) paperwork for technicians
- Issue purchase orders as requested
- Works with imaging software
- Assist with billing of completed work orders
- Processes credit card payments as necessary
- Prepare and sort monthly billing statements
- Scan, index and file work orders and other pertinent documents
- Retrieves messages left on the company answering service, disburses as appropriate
- Assist with calling on past due accounts
- Other duties as assigned
- Prefer one (1) to two (2) years of experience in a position of this nature
- Must have experience in billing functions that would include invoicing, receivables, payables.
- Experience in collections and past due accounts.
- Exceptional time-management, planning, and administrative skills
- Computer literacy, including Microsoft Office package as well as experience with scanning and data entry
- Written and spoken (English) communication and administrative skills; excellent telephone manner
#hc124714
Salary
USD 37,038 - 46,899 /yearly
Yearly based
Location
ND , United States Fargo, ND, United States
Job Overview
Location
ND , United States Fargo, ND, United States
