Customer Service Administrator

Acadian Medical Consultants

www.acadianmed.com

Acadian Medical Consultants is a fast-growing, locally owned and operated company based in Harahan, Louisiana. We specialize in providing a personalized, consultative experience in the personal radiation protection industry. Our team of expert consultants delivers high-quality, domestically manufactured radiation protection aprons and diagnostic imaging accessories tailored to meet the unique needs of healthcare professionals.

Our mission is rooted in integrity, excellence, and strong partnerships-from small clinics to major hospitals. We are committed to protecting your facility’s most valuable asset: you.

To enhance our value-added customer care, we proudly offer a comprehensive range of supplementary services, including:

Lead apron disposal programs

Cloud-based apron tracking platform

Apron recovery services

Accredited ASRT CEU lectures on radiation safety

At Acadian, we take pride in maintaining transparent, informative, and productive relationships with our customers. We go the extra mile to ensure you are equipped with the latest industry knowledge, product insights, and updates on safety standards and regulatory changes.

Acadian Quick Facts:

Headquartered in Harahan, Louisiana

Woman and Minority-Owned Business

(Certified WBE, MBE, and WOSB)

Contracted with HealthTrust Purchasing Group, Vizient, and CommonSpirit Health GPOs

Expanded from the Gulf South’s largest distributor to a national presence in under 5 years

What We Offer:

• Full-Time Position: Monday to Friday.
  
• Benefits: Paid time off, annual sick time, and holiday pay.
  
• Healthcare: Medical, Dental, and Vision
  

We’re looking for a friendly, detail-oriented, and highly motivated Customer Service Administrator to join our team at Acadian Medical. If you’re passionate about delivering exceptional service, keeping things organized in a fast-paced environment, and being the go-to person for both customers and teammates, we’d love to meet you.

In this role, you’ll manage multiple email accounts and coordinate with customers and vendors to ensure smooth, efficient communication. We value team members who are adaptable, proactive, and eager to improve how we do things every day.

Who You Are:

· A proactive communicator who enjoys helping people

· Organized, tech-savvy, and attentive to detail

· Comfortable juggling multiple tasks and emails with grace

· A natural problem-solver with a positive attitude

What You’ll Do - Customer Support:

· Manage phone lines: answer calls, direct inquiries, and relay messages professionally

· Emails: respond to inquiries, confirm orders, provide order statuses, tracking information, and ETAs

· Support quote requests and order updates for our consulting and sales teams

· Prepare and distribute correspondence such as memos, letters, and forms

· Assist with special projects and reporting tasks

· Maintain and update customer information in our CRM system

· Generate and track open estimates, commission reports, and monthly sales summaries

· Analyze customer data and trends to support service improvements

What You’ll Do - Administrative Support:

· Keep digital records and customer documentation organized and accessible

· Coordinate with vendors and internal teams to resolve customer issues

· Help manage office supplies, incoming/outgoing mail, and basic office functions

· Provide hands-on support to the sales team and general office operations

· Support AR and AP functions as needed (paying bills, making deposits, etc)

· Possess a strong knowledge and ability to communicate with maturity, a sense of

urgency, and self-direction

· Strong organizational, problem-solving solving and administrative skills

· Tech savvy and proficient in MS Word, Excel, PowerPoint, Outlook, Teams, and CRM

Software

· Exceptional oral and written communication skills

· Excellent individual and group presentation skills

· Ability to multitask and work with minimal support

· An analytical and critical thinker

· A valid driver’s license, insurance, and a clean driving record are required

· Proficient knowledge of Mac/Apple-based computers

What We Offer:

• Full-Time Position: Monday to Friday in Office (Harahan, LA)
  
• Part-Time Position: Availability Dependent
  
• Benefits: Paid time off, annual sick time, and holiday pay.
  
• Healthcare: Medical, Dental, and Vision
  

Required:

· Background Check

· Pre-employment Drug Screen

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• Dental insurance
  
• Health insurance
  
• Paid time off
  
• Vision insurance
  

Work Location: In person