Customer Care Coordinator

Overview:

Looking to grow your career at a company that puts its people first? Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It's why we rank as the 19th largest privately-owned builder in the country and have a track record of long-tenured employees. We're proud of being named a U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal

, for three years in a row and we've been officially certified as a Great Place to Work in 2023, 2024 and 2025. Enrich your career at a company that values integrity, excellence, opportunity, stability and success.

Headquartered in Fort Mitchell, Kentucky, Drees has operations in eleven metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC.

Responsibilities/Qualifications:

Drees Homes, one of the largest privately-owned homebuilders in the Nation, is seeking candidates for the position of Customer Care Coordinator in Raleigh, NC. This administrative position will focus on customer service - performing various administrative and clerical tasks and ensuring smooth and accurate processing of homeowner warranty and service needs.

Key Responsibilities:* Provide excellent internal and external customer service

• Answer and field customer service calls and determine the appropriate action
  
• Provide administrative/clerical support for the Customer Care team
  
• Prepare and maintain customer records, job files and database tracking logs
  
• Follow-up with customers, subcontractors and vendors as necessary
  
• Prepare and distribute weekly and monthly reports
  
• Prepare and distribute New Homeowner Orientation binders
  
• Various other administrative/clerical duties
  

Knowledge and Skills:* Exceptional customer service skills

• Proven ability to address tense customer interactions appropriately
  
• Upbeat and positive/can do attitude
  
• Strong verbal and written communication skills with great listening skills
  
• Ability to follow through to a satisfactory conclusion
  
• Strong computer skills including Word, Excel, and data entry
  
• Must be organized, detail-minded and adaptable
  

Requirements:* 3-5 years previous office/administrative experience

• High school degree required; Associates or Bachelor�s a plus
  
• Office work experience required
  
• Previous experience in the homebuilding industry a plus
  

Premier Benefits to Support YOU:

We offer a comprehensive benefits package, including:

• Medical, dental and vision
  
• Life, AD&D, and critical illness insurance
  
• Wellness rewards
  
• 401(k) savings plan
  
• Profit Sharing
  
• Paid time off increasing with tenure
  
• Tuition reimbursement
  
• Long and short disability and Parental leave
  
• Employee discount program on the purchase of a Drees Home
  
• Employee Assistance Program and much more!
  

This position is not in a call center environment.

Drees offers a competitive salary and a comprehensive benefits package including profit sharing and 401(k) plans.

Join a special team that works together to make Drees a successful company and a rewarding place to work!

Summary:

Equal Opportunity Employer / Drug-Free Work Place To learn more about Drees Homes, please visit our website - www.dreeshomes.com