Consumer Support Representative (Part-Time)

Overview (EN):

About BOA

BOA® Technology builds the scientifically proven and patented BOA® Fit System. BOA partners with market-leading brands to make the best gear even better. Each unique configuration is engineered with performance fit at the center to create a precise fit and better connection between an athlete and their equipment - improving performance.

BOA® Technology Inc. is headquartered in Denver, Colorado with offices in Austria, Hong Kong, Greater China, South Korea, and Japan. For more information, visit BOAFIT.COM

Application Deadline

Applications will be accepted through 8/20/25, after which we will begin candidate review. If the deadline is extended, we will update this posting.

Overview of Role

Reporting to the Consumer Support Manager, this role will be the main contact for BOA’s end users and retail partners. This role will process (pick, pack, ship) warranty and spare parts orders received through a variety of mediums (phone, e-mail, website) using an integrated Enterprise Resource Planning (ERP) system. Inventory will be maintained through daily receipts, shipments, and periodic cycle counts. This role will also support the office by handling incoming and outgoing shipments (both inventory and non-inventory).

This role is part-time, 25-30 hours/week. Monday, Tuesday, and Wednesday availability is required.

Responsibilities (EN):

Core Responsibilities* Reflect and role model BOA’s vision, values and Leadership Model and demonstrate passion for our mission across the Consumer Support team and rest of the organization

• Respond to a high volume of email and telephone inquiries with exceptional customer service
  
• Process warranty/spare part orders from BOA end-users and retailers using ERP system and automated shipping software
  
• Provide product support for BOA end-users and retailers
  
• Maintain accurate inventory so that we can service all customers and programs
  

Develop a strong technical knowledge of current, future, and past BOA system parts and products

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Qualifications (EN):

Required Qualifications* High School Diploma or equivalent

• 1+ years experience working in customer service
  
• Experience balancing customer requests, administrative needs and internal priorities
  
• A customer-focused approach to your work, with the ability to collaborate and build relationships with diverse groups of people across the globe
  
• Desire to use your mechanical aptitude to build understanding of our products and their components
  

Desired Qualifications* Experience working with PC-based Manufacturing Resource Planning (MRP) or ERP software such as SAP, JD Edwards, Oracle or Microsoft Dynamics

• Experience receiving inventory and shipping �small package†order
  
• Experience working with an online shopping cart syste
  
• Experience managing and maintaining accurate inventor
  
• Experience with Magento e-commerce software
  

Overview of Compensation and Benefits* Budgeted salary range: $20-22/hour

+ We will determine salary based on skills and experience in relation to the function of the role, as well as equity to any other employees with similar experience in the same or similar role

+ This role is also eligible for a 10% annual bonus

• Annual cash benefits for fitness and products, and ability to earn cash benefits through health and wellness program
  
• Eligibility for stock options within 6 months of employment
  
• Scholarship opportunities for further education
  
• Learning and development opportunities
  
• Discounts on many outdoor gear brands
  
• Dog-friendly office
  

Physical Considerations for Role

We welcome any requests for reasonable accommodations. The information below is meant to provide a general overview of physical considerations, and if you believe you may need an accommodation, please provide more information in your application comments, or contact BOA People & Culture. The following considerations apply to this role:* Regularly uses tools, uses standard office equipment, operates heavy machinery, and lifts or transports heavy loads

EEO Statement:

Caring for each other and the community are part of our core values. We are dedicated to creating more access and opportunity within the outdoor and professional industries. We are proud to be an equal employment opportunity workplace that focuses on inclusion and creates employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. If you think you meet most of the qualifications listed for the role you are interested in, we actively encourage you to apply.