Client Success Specialist

Overview: Panasonic is seeking a Client Success Specialist (CSS), experienced in B2B technology sales, to grow sales and increase alignment between the mobility sales organization and main office resources. The CSS will support the Account Managers (AMs) in the field by working with current government and enterprise technology customers ensuring their satisfaction and handling and resolving any issues that arise. Responsibilities:

Job Summary/Basic Function Panasonic is seeking a Client Success Specialist (CSS), experienced in B2B technology sales, to grow sales and increase alignment between the mobility sales organization and main office resources. The CSS will support the Account Managers (AMs) in the field by working with current government and enterprise technology customers ensuring their satisfaction and handling and resolving any issues that arise. They will help develop and manage relationships with customers, resellers, partners and distributors that will lead to the building of better partnerships. The CSS will build relationships with customers by proactively following up on their satisfaction with company services and addressing inquiries and concerns. As the customer's main point of contact with the company, they're responsible for relaying information and coordinating with internal teams to solve issues.

The Client Success Specialist will be located in the company’s Newark, NJ office or remote and will report to the Inside Sales Manager.

Key Accountabilities: Please provide % of time for each major accountability in order of importance; from high to low. Must add up to 100% with each accountability greater than 5%. Keep acronyms to a minimum and spell out words (first time only) when usage is necessary.

% of Time

Accountability

20%

Sales performance

• Extend service contracts and register 3rd party customer products
  
• Build a post-sale relationship with customer through scheduled emails and follow up phone calls
  
• Get referrals from existing customers for new business
  

80%

Sales and administrative support

• Work with partners to track down reseller PO to Disty/ Disty to Panasonic
  
• Provide sales personnel and customers with order tracking information, product specifications, and other supporting information on an as-needed basis.
  
• Work with the customer during their post-sales experience to give them a high level of customer satisfaction
  
• Detail all activities within CRM (Salesforce)
  

Basic Qualifications - please cover the following areas:

Scope Budget, employees direct and indirect and other resources managed. Attach organization chart both current and proposed if applicable.

• CSS will report to the Inside Sales Manager and support the sales teams as assigned
  

Education & Experience Degree required/preferred

• Bachelor�s degree in Business, Marketing, Communications preferred
  
• Minimum of 5 years sales experience is required; inside sales experience preferred
  
• Experience selling technology to B2B customers preferred
  
• Proficiency in Microsoft Office required
  
• Experience with CRM systems required; experience using Salesforce required
  

Competencies Key desired behaviors; e.g., problem solving, innovation, collaboration, etc.

• High degree of multi-tasking and prioritization of tasks will be required
  
• Ability to reason quickly and act swiftly is required
  
• Strong value-based selling skills are required (e.g. relating, questioning, positioning, closing, etc.)
  
• Ability to quickly acquire product knowledge and communicate with technical customers is required
  
• Ability to confidently conduct virtual product demonstrations is required
  

Communications: Key communications contacts (internal/external) and level of persuasion required

• The CSS will be customer-facing and therefore must demonstrate a very high level of written and verbal communication skills, as well as strong active listening skills.
  
• The CSS must always demonstrate a very high level of responsiveness and thorough follow-up.
  
• Ability to collaborate and thrive in cross-functional teams and matrix reporting structures.
  
• Ability to quickly establish trust and build and maintain lasting relationships with customers, resellers, and other partners.
  

Other Requirements e.g., working conditions, physical requirements, travel, etc.

• CSS� will work out of the Newark HQ office or remote
  
• Some travel may be required (less than 10% of the time)
  

Salary Range: $50,000 -$60,000 + Bonus