Clerical Transport/Redemption Coordinator

The Mission of each and every employee of Michigan Recovery Services, Inc. is to serve the needs of our clients and their customers with integrity, respect and always within the laws and regulations governing our industry. Our vision is to be the best company to our valued client’s satisfaction. This has been our mission statement since 2007 and we will continue to provide superior service to set ourselves apart from the competition.â€

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This is an hourly position with a monthly incentive.

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The primary purpose of this role is to answer phones and initial point of contact for redemptions of either personal property or units.

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The following list of primary job duties and responsibilities include, but are not limited to the following:

Promote MRS vision and Mission

Answer incoming phone calls.

Provide requested information, if able, to customer regarding their repossessed unit.

Direct phone calls to correct department/person if you are not able to provide answer for them.

Release personals and repossessed units to correct customer and ensure correct Client paperwork has been signed and dated and then uploaded into RDN and notify Customer Liaison if need be.

Quote fees owed by debtor, update RDN in office notes with amounts quoted for each fee owed.

Collect funds from Customer for unit redemption based on MRS and Client fee schedule.

Invoice Client for fees owed for debtor redemption, storage fees based on MRS and Client fee schedule and update from Client.

Print: Vehicle release to debtor, Personal Property Receipt, Condition Report and any Client specific redemption forms for redemption. Same paperwork for outside storage locations but fees are to be written on paperwork before emailing to lots.

Ensure pictures of each repossessed unit are downloaded in RDN. All 4 sides, the 4 corners, engine, dash, mileage, front and back seats, trunk and full vin number before releasing unit.

Upload personal property sheets daily and enter information into RDN under Recovery Tab additional information. List number of bags containing personals property and general description of items listed.

Comply with all office policies and procedures.

Basic administrative duties as necessary as requested by team leads or Managers.

Meet and exceed company goals.

Qualifications

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Must be very organized and be able to multi-task on a daily basis.

High School Diploma or equivalent required.

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Ability to remain focused and composed while performing job.

Must be proficient in Microsoft Office.

Must be insurable to use company vehicle

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This position required sitting, standing, walking and repetitive movements and use of mechanical controls, such as keyboard, are frequently required.

Other Work Requirements

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We are a repossession company located in the State of Michigan. We have been in business for over 18 years.