Animal Transfer Specialist

JOB/POSITION TITLE:

STATUS: Non-Exempt

PRIMARY PURPOSE: The Animal Transfer Specialist is responsible for the transfer of animals in and out of Hawaiian Humane care on Oahu, neighbor islands and out-of-state to increase lifesaving measures and pathways for animals in Hawaiian Humane care. Oversees and coordinates volunteers in support of the Transfer Program and in alignment with Hawaiian Humane goals.

Reports To: Senior Manager of Customer Experience

Supervises: Volunteers

ESSENTIAL DUTIES/FUNCTIONS:

• People Care. Ensuring internal and external patrons (employees, volunteers, Hawaiian Humane partners and community members) and their needs are a primary focus. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances and will occur face to face, telephone, and email. Employees are expected to actively support a positive team environment, directly address conflict with the goal of problem solving and appropriately express concerns. This position interacts with and collaborates with employees and volunteers at all levels of Hawaiian Humane as well as external partners and organizations.
  
• Animal TransferCare. Coordinates the transfer of animals in and out of Hawaiian Humane's care on Oahu to neighbor islands and out-of-state to other approved organizations or individual adopters. Handle, restrain, and move animals per Hawaiian Humane best practices. This includes coordination and movement to address contagion concerns. Perform basic behavior and health evaluation to determine pathway of animal. Administer vaccinations and preventative medications. Clean and sanitize evaluation areas and vehicles.
  
• Transfer Program Development, Leadership and Partnerships. Responsible for the coordination and oversight of the transfer program, movement and placement of animals. This includes identifying and selecting transfer candidates, scheduling and managing all animal transfers and working with internal and external partners professionally and collaboratively. Oversees and reports on key performance indicators (KPIs) and metrics of the program and evaluates the transfer program's impact internally and externally. In partnership with leadership, works to problem solve or maximize opportunities in the community and for program funding, working with the broader Hawaiian Humane team to ensure best outcomes for animals.
  
• Volunteer Management and Cultivation.In partnership with Volunteer Services, develop, lead, and retain transfer volunteers. Support and work closely with volunteers to ensure industry best practices are utilized. Prepare and maintain volunteer schedules for adequate coverage within transfer activities and initiatives.
  
• Personal and Professional Development. Keep abreast of animal transport and placement trends especially as it applies to the sheltering environment. Work with their supervisor and peers to create and innovate best practices and together with the team develop the future state of the transfer program at Hawaiian Humane.
  
• Organizational Support. Works closely with Adoptions and across Operations departments including but not limited to, Hawaiian Humane's field trip program, off-island adoptions, and animal movement for positive outcomes. Participate in meetings, sharing and implementing programs and organizational improvements. Collaborate with peers to balance competing priorities, create organizational alignment, support strategic planning, execute upon organizational initiatives, and ensure alignment with core values, vision, and mission.Participate in inter-departmental meetings and discussions to support and develop initiatives.
  

OTHER DUTIES/FUNCTIONS:

• Operations Support. Works with other departments within the organization to problem solve and manage challenges effectively and with people care at the forefront. Cross-trained to assist with relevant on-site needs and animal care duties.
  
• Vehicle Maintenance. Responsible for vehicle and equipment cleaning, disinfecting and restocking according to HHS established procedures. Ensures vehicle inspections are being completed, and gas receipts are submitted.
  
• Other Duties as Assigned. May include organization-wide support as needed.
  

JOB CONDITIONS:

• Work Environment: Indoors and outdoors as needed. Works from Both Hawaiian Humane locations. Potentially prolonged periods of walking or standing and in areas with high noise levels.
  
• Animal Handling: Safely handles all species of animals.
  
• Equipment Use: Computer, database and telephone systems. Hawaiian Humane vehicles. Use of all sheltering-related animal equipment including tools for containing animals humanely, safely, and securely.
  
• Hours: Based on operational requirements. Shift times are scheduled to support organizational needs and may include weekends, some evenings and holidays.
  

MENTAL, PHYSICAL, AND COMMUNICATION DEMANDS:

• Must have passion and concern for both animals and people.
  
• Must be committed to Hawaiian Humane mission, goals, objectives, and programs.
  
• Requires handling people and animals in a pleasant, courteous, and professional manner.
  
• Requires patience, professionalism, and empathy when working in highly emotional situations.
  
• Must be self-motivated and able to work independently and as a team equally successfully with proven communication, collaboration and customer service.
  
• Must be able to perform physically rigorous work, stand for entire shift and be able to lift up to 50 pounds with or without reasonable accommodation.
  
• Must have no limitations to prevent handling or working with animals.
  

QUALIFICATION REQUIREMENTS:

• Skills/Knowledge: Must have excellent customer service skills including verbal, written and computer skills. Must be able to competently perform computer and other administrative functions. Must be willing to drive company vehicles including animal transport trucks. Must pass a driving background check with a valid driver's license and acceptable driving record according to organizational policy.
  

• Education/Training: High school diploma or equivalent required.
  

• Experience: Two years of customer service experience required. Animal handling and leadership experience preferred.