As a State of Illinois employee, you will receive a robust benefit package that includes the following:
- Flexible and hybrid work schedules are available in many program areas (when available and dependent upon position)
- Competitive Group Insurance benefits including health, life, dental, and vision plans
- Pension plan through the State Employees Retirement System
- Deferred Compensation Program - voluntary supplemental retirement plan
- Option pre-tax programs - Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
- 10-25 days of paid vacation time annually (10 days for first year of state employment)
- 12 paid sick days annually which carryover year to year
- 3 paid personal business days per calendar year (pro-rated dependent on start date)
- 13-14 paid holidays per year
- 12 weeks of paid parental leave
- Employee Assistance Program and/or mental health resources
These are just a few of the many perks available to all State employees. For more information about our benefits, please follow this link. https://www2.illinois.gov/cms/benefits/Pages/default.aspx
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger-something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
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The Department on Aging is seeking to hire a motivated, self-starting Executive I that has a desire to work in a customer service-based environment. The Division of Community Relations and Outreach is eager to welcome someone who will have an immediate impact. This position will be working for and with established managers and co-workers who offer support, guidance, and mentorship. If you have a desire to serve others and have a meaningful impact into someone’s life, we encourage you to apply.
The Department on Aging is seeking to hire a motivated, self-starting Executive I that has a desire to work in a customer service-based environment. The Division of Community Relations and Outreach is eager to welcome someone who will have an immediate impact. This position will be working for and with established managers and co-workers who offer support, guidance, and mentorship. If you have a desire to serve others and have a meaningful impact into someone’s life, we encourage you to apply.
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- Provides complex telephone assessment, face to face interviews, linkage to services, email responses, and correspondence following all Senior Helpline and Department policy and procedures utilizing AIRS Information and Referral standards and taxonomy procedures.
- Logs all transactions utilizing the client tracking system at time of the call or transaction.
- Receives reports of alleged abuse of older adults and adults with disabilities living in the community.
- Identifies and utilizes resources to provide up-to-date information for program options and eligibilities at time of a call.
- Participates in agency and Senior HelpLine training. Participates in orientation and on-going instruction designed to provide general knowledge and updates of the department programs, public benefit, and home and community service options.
- Provides updates to network agencies and providers as requested.
- Attends outreach events to educate seniors and caregivers on available services and programs.
- Performs other duties as required which are reasonably within the scope of the duties enumerated above.
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- Requires knowledge skill and mental development equivalent to completion of four years of college preferably with coursework in business or public administration.
- Requires one year of responsible administrative experience in a public or business organization or completion of an agency approved professional management training program.
- Requires the ability to speak and write Spanish at the colloquial level.
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- Prefers one year of responsible administrative experience in a statewide call center handling human service-related programs, services, or casework.
- Prefers one year of experience demonstrating strong proficiency in MS Office Suite or similar software.
- Prefers one year of experience demonstrating the ability to exercise judgment and discretion in developing, implementing, and interpreting departmental policies and procedures.
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- Requires ability to pass a criminal background check.
- Requires ability to travel within the state.
- Requires AIRS certification for Referral Assistance Services within the employee's probationary period or within the first six months of being hired within this position.
This position DOES NOT contain “Specialized Skills†(as that term is used in CBAs).
Use the “Apply†button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile†link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com - click “Application Procedures†in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mailâ€, “spamâ€, or “other†folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Salary
USD 5,928 - 8,493 /monthly
Monthly based
Location
IL , United States Chicago, IL, United States
IL , United States Chicago, IL, United States
