Administrative Assistant

Since its inception in 1979 Overhead Fire Protection, Inc. has provided services within the fire sprinkler and alarm industry throughout Nevada and Northern California. We are a full-service company that designs, installs, repairs, services and inspects a variety of fire suppression systems. We are dedicated to providing complete customer satisfaction, competitive rates and personal attention to every single client. We are always available 24 hours a day, 7 days a week.

Overhead Fire's Administrative Assistant is more than administrative work; the role is the heart of the sprinkler service team. The position ensures timely, correct support to both customers and technicians. The role requires exceptional efficiency in a fast-paced, multi-tasked work pace. The position interacts every day with customers, technicians, managers and handles emergencies when needed. The Administrative Assistant handles multiple tasks quickly, sometimes simultaneously, and is proficient in project management, time management and organization, and works collaboratively in a team dynamic. This vital position contributes to the strength and sustainable growth of Overhead Fire.

• Works closely with company owner, managers, and technicians to provide its customers with outstanding professional service
  
• Serves as the conduit to enable the technician team to focus on job delivery and improve customer experience
  
• Ensures client interactions are exceptionally handled; requests and concerns are accurately tracked, assigned, and resolved
  
• Handles multiple interactions via, email, phone, TEAMs, online portals in fast timely, accurate manner, every customer matters
  
• Manages paper flow of work orders from sales reps and assists with dispatching technicians to job locations for timely completion of work at the job site
  
• Procures material with vendors, track orders, reconcile orders, and process vendor invoices - assists
  
• Reviews field technicians' notes, creates reports, and files in online system
  
• Utilizes electronic filing systems for internal documentation and client deliverables
  
• Performs other tasks or projects as assigned by supervisor
  
• Contributes to team effort by accomplishing and achieving results
  
• Identifies change in processes and the optimal application to promote efficiency
  

• High School Diploma
  
• Ability to work 7am-4pm Mon-Fri
  
• 3+ years working in a customer service or administrative role
  
• Proficient use of technical mediums, such as Salesforce CRM, Word, Excel, ADP, Sage and TEAMs, and ServiceTrade is a big plus
  

At Overhead Fire, we believe in investing in our employees' success. Here's what you can expect:

• Competitive Pay: Compensation tailored to your experience and expertise
  
• Comprehensive Benefits: Including medical, dental, and vision insurance (100% company-paid options for dependents)
  
• Future Savings: A 401(k) savings plan with employer match
  
• Paid Time Off: Generous PTO and paid holidays to support work-life balance
  
• Professional Development: Certification reimbursement, ongoing training, and opportunities for career growth
  
• Additional Perks: Access to tools, resources, and support for success
  

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable, and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role and encourage you to apply if your experience is close to what we're looking for.

We also know that diversity of background and thought makes for better problem-solving and more creative thinking, so we're dedicated to adding new perspectives to the team.

Overhead Fire Protection is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Overhead Fire Protection is committed to an inclusive experience for all applicants and will endeavor to make reasonable accommodations in the interview process, to the known physical or mental limitations of qualified employees with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

If you're ready to take the lead in shaping HR systems and processes in a growing company, we'd love to hear from you. Apply now to join Overhead Fire Protection and make an impact!