Action Care Coordinator

Description:

------------------------------------------------------------------

At Action Seating and Mobility, we do more than provide mobility equipment, we help people regain independence, confidence, and quality of life. As an Action Care Coordinator (ACC), you’ll be the central hub that keeps our branch running smoothly and ensures our clients receive the exceptional care and service they deserve.

This is more than an administrative role, it’s the opportunity to make a difference every single day.

• Impact Lives Daily - Every file you process, every call you make, and every detail you track helps someone move closer to independence.
  
• Dynamic, Fast-Paced Work - From coordinating client paperwork to supporting ATPs, billing, and customer service, no two days are the same.
  
• Team-Oriented Environment - You�ll collaborate with passionate professionals dedicated to client care.
  

Requirements:

Qualifications

Physical:

• In an average 8-hour day the employee lifts or carries up to 15 pounds frequently.
  
• In an average 8-hour day the employee stands or walks 4 hours.
  
• In an average 8-hour day the employee sits 4 hours. (These hours include up to 4 hours of data entry and phone work.)
  
• In an average 8-hour day the employee drives 0 hours.
  
• The employee lifts or carries up to 25 pounds maximum.
  
• Must be clean and neat in personal appearance.
  

Education 1. High School diploma or G.E.D. preferred

Experience:

• Able to function as a polite and cooperative team member with a positive attitude.
  
• Computer experience preferred.
  
• Must be detail-oriented, accurate, and possess knowledge of filing and other office procedures.
  
• Able to work independently and efficiently. Able to multitask, switching from one job task to another frequently.
  
• Familiar with use of mail equipment, copier, fax, calculator, phone system and other office equipment.
  
• Able to maintain confidentiality.
  

On Call: 1. This position is not required to be on call.

Responsibilities

and Duties:

• Gather, and maintain accurate patient information including but not limited to basic demographics, protected health information, insurance information, doctor�s information etc.
  
• Log all patients into patient tracking log/spreadsheet and maintain log for accurate, up-to-date tracking.
  
• Use log to follow up with appropriate parties (physician offices, therapists, ATP�s, billing staff, clients, etc.) when the process is stalled.
  
• Process paperwork in Inboxes and Patient Files.
  
• Act as point of contact for coordinating scheduling as well as paperwork flow.
  
• Retrieve files as requested and distribute to staff in an efficient, timely manner.
  
• Maintain confidentiality of all customer charts and secure file room at close of business day.
  
• Assist customer service departments in all locations by answering phone, greeting customers, etc. as needed.
  
• Contact clients to verify receipt of orders and document appropriately.
  
• Provide support and assistance to other departments as needed.
  
• Maintain clean and neat work area.
  
• Attend in-store and remote meetings.
  
• Perform other duties as deemed appropriate by management.