Wireless Customer Service Representative

Company Summary:

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary:

Boost Mobile is redefining expectations with bold action and a nationwide cloud-native 5G network. We're built to disrupt and ready to lead.

Job Duties and Responsibilities:

• Serve as the voice of Boost Mobile, helping customers by resolving issues and promoting our services
  
• Maintain strong knowledge of our wireless products, accessories and pricing plans
  
• Respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call resolution
  
• Identify opportunities for improving customer service and efficiency by analyzing call trends and providing feedback
  
• Become an advocate for customer needs, providing solutions for technical issues and offering support to a diverse consumer base
  

• Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
  
• Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)
  

After completing your application, the next step is a 15-20 minute questionnaire. You’ll also get a chance to watch brief videos for a realistic role preview.

Skills, Experience and Requirements:

• High school diploma or GED required
  
• Ability to work full-time on-site
  
• Flexible to work shifts which can include evenings, weekends, or holidays
  
• Smartphone or device with active network connection
  
• Pre-employment screen required
  
• Key skills: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity
  

Benefits:

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Salary Range: USD $18.50 / Hour