Veterans Navigation Coordinator

CLASSIFICATION TITLE:

Veterans Navigation Coordinator

SALARY:

$70,399.42 - $91,055.76

DEPARTMENT:

Community Mental Health

Opening Date:

08/07/2025

Closing Date:

08/14/2025 12:00 a.m.

FLSA STATUS: Non-exempt - Overtime pursuant to Human Resources and Labor Relations Policy

EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period

GENERAL SUMMARY

Under direction, identifies resources and establishes connections within the region for veteran and military families. Develops strategies and plans to enhance the accessibility of programs for those being served. Provides recommendations, coordinates care, conducts assessments and intakes, and ensures wraparound services are either directly provided or made accessible to veterans and military families.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Performs preliminary assessments and formulates action plans to fulfill the needs of veterans and military families.

Connects veterans and military families with programs and services within their local community that best meet their needs.

Facilitates access to services such as referrals for behavioral health evaluation and therapy, peer support, or other community-based resources.

Collaborates with volunteers to enhance the coordination of care and strategic planning.

Evaluates the quality of service and efficiency of veteran organizations in delivering assistance.

Assists in the development of a regional work plan that optimizes the implementation of services and aligns with the goals of the veterans and military members strategic plan.

Promotes county, state, and federal services and programs that are accessible to veterans and military families.

Maintains communication with veterans, military families, care providers, and service agencies for seamless transitions in service delivery.

Collaborates with representatives of local and regional organizations such as the Military and Veteran Affairs Administration (MVAA), Veterans Health Administration (VHA), Veterans Benefits Administration (VBA), and local county Veteran Affairs (VA) to coordinate the provision of services.

Ensures coverage and delivery of services by providing and coordinating follow-up on all veteran and military family contacts.

Offers seamless transitions for veterans and military families to participate in evidence-based programs within the behavioral health services network.

Attends quarterly veteran navigation meetings and other conferences focused on veterans, behavioral health, and initiatives for veteran peer support.

Ensures veterans and military families are informed about the educational opportunities available in the area that can support their recovery, reintegration, and resilience.

Maintains, reviews, and compiles data to summarize essential details for quarterly reporting obligations.

Submits quarterly reports to help measure outcomes, identify treatment barriers, and monitor trends among veterans and military families across the state.

Operates an automobile to perform assigned job functions.

May include evening or weekend work.

Performs related duties as assigned.

QUALIFICATIONS

Required Education and Experience* Master’s degree from an accredited college or university in Social Work, Psychology, Special Education, or mental health-related field

• Must be a veteran, service member, spouse of a veteran, or immediate family member of a veteran
  
• One (1) year of experience working with community organizations, evaluating, assessing, planning, developing, and implementing programs or services
  
• One (1) year of experience providing services to veterans and military families
  

Preferred Education and Experience* Two (2) years of experience working with community organizations, evaluating, assessing, planning, developing, and implementing programs or services

• One (1) year of experience or more working in volunteer management
  

Required Licenses or Certifications* Licensed Master Social Worker (LMSW), Limited Licensed Master of Social Work (LLMSW), Licensed Professional Counselor (LPC), Limited Licensed Professional Counselor (LLPC), Temporary Limited Licensed Psychologist (TLLP), Limited Licensed Psychologist (LLP), or Licensed Psychologist (LP)

• Possession of state licensure appropriate to position and ability to meet privileging and credentialing guidelines
  
• Possession of a valid Michigan driver�s license and operable, insured automobile for authorized travel
  

Preferred Licenses or Certifications* Certification with the Michigan Certification Board for Addiction Professionals (MCBAP) or an approved development plan

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:* Veteran affairs and services

• Provisions of mental health services
  
• Microsoft Windows, word processing, spreadsheet programs, and other computer software applications
  

Skill in:* Effective written and verbal communication

• Data analytics
  
• Leadership
  
• Project management
  
• Organization and time management
  
• Using good professional judgment
  

Ability to:* Collaborative: Approaches all situations with a teamwork and solution focused mindset demonstrated through active participation in meetings, volunteering to assist teammates and other departments as appropriate. Examples include participation in internal and external committees, subcommittees, process improvement groups or other multi-organizational initiatives.

• Accountable: Takes ownership and empowers others to do the same as evidenced by identifying solutions and acting on job responsibilities and organizational objectives, daily.
  
• Respectful: Treats people with dignity while honoring individual differences demonstrated through use of positive and encouraging statements and/or interactions to, about and/or with colleagues and persons served; evidenced by supervisor observation, feedback from other department staff and leadership
  
• Engages effectively with diverse communities; interact with people in an inclusive manner that respects cultural and socio-economic differences
  
• Organize and lead groups of people
  
• Connect, track, and analyze progress of programs and services
  
• Diagnose and provide clinical plans
  
• Speak in public while presenting concise information and data
  
• Establish and maintain effective working relationships with elected officials, Administrators, Department Heads, staff, union officials and the public
  
• Conduct oneself with tact and courtesy
  
• Work in an environment which embraces the county�s Dignity Campaign
  
• Effectively speak, write, and understand the English
  
• Effectively speak, write, and understand a language other than English is preferred
  
• Understand and carry out oral and/or written instructions
  
• Accurately organize and maintain paper documents and electronic files
  
• Maintain the confidentiality of information
  
• Work independently
  

WORK ENVIRONMENT/CONDITIONS

N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously

Work Environment

Office or similar indoor environment: F/C

Outdoor environment: N/S

Street environment (near moving traffic): N/S

Construction site: N/S

Confined space: N/S

Exposures

Individuals who are hostile or irate: O

Individuals with known violent backgrounds: O

Extreme cold (below 32 degrees): N/S

Extreme heat (above 100 degrees): N/S

Communicable diseases: N/S

Moving mechanical parts: N/S

Fumes or airborne particles: N/S

Toxic or caustic chemicals, substances, or waste: N/S

Loud noises (85+ decibels): N/S

Blood Borne Pathogens: N/S

PHYSICAL DEMANDS

N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously

Demand:

Balancing on even or uneven surfaces/ground: F/C

Bending (forward or backward bending at the waist): F/C

Climbing up or down stairs, ladders, scaffolding and platforms:

Crawling (moving about on hands and knees). Inspecting in confined spaces: N/S

Digging: N/S

Driving on sealed and unsealed roads: N/S

Grasping, gripping, holding, clasping with fingers or hands: O

Kneeling to work at low levels: N/S

Manual Dexterity (fine finger movements i.e., keyboard operating, writing): F/C

Lift/Carry/Move objects from one level/position to another:

Up to 10 pounds: N/S

Up to 50 pounds: N/S

More than 50 pounds: N/S

Over 100 pounds: N/S

Push/Pull objects away from or towards the body: O

Reaching overhead (arms raised above the shoulder) or forward reaching (arms extended): O

Sitting in a seated position during the task performance: F/C

Standing in an upright position without movement: F/C

Walking considerable distances in the facility on multiple surfaces: F/C

Running considerable distances in the facility on multiple surfaces: N/S

GENERAL REQUIREMENTS AND DISCLAIMERS

Complies with P.A. 390, as amended, known as the State’s Emergency Management Act and the County’s Emergency Management resolution as well as all related plans, policies, and procedures covered by those statutes.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations.

GRANT OR EXTERNALLY FUNDED POSITION -This position will continue only if sufficient grant or external funds are provided.

About Us

Macomb County is Michigan’s third most populated county, boasting a population of more than 865,000 residents and growing. From the densely-populated southern cities to the rural northern villages, Macomb County possesses a wealth of assets that make it a desirable place to live, work and play! As the county gains in population and cultural diversity increases, initiatives such as the dignity campaign enables us to cultivate a community that embraces all people and celebrates their unique contributions. Through collaborative community-based activities, Macomb County is promoting multiculturalism and inclusiveness.