VCX Stocking & Customer Service Specialist

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Summary:

JOB SUMMARY:

Responsible for the timely and accurate receipt and stocking of inbound products, order fulfillment and scheduling of delivery and distribution. Moves and maintains merchandise displays per the direction of store sales team. Assists with operational tasks such as cleaning, organizing and tagging per the direction of the store sales team.

Job Description:

KEY RESPONSIBILITIES:

Store Standards/ Operations:

• Prepare and unbox the product to La-Z-Boy specifications. Review product against paperwork to check for order completeness and accuracy
  
• Assist in the loading and unloading of furniture and accessories on and off trucks which includes operating power equipment on occasion. Occasionally move up to 350 pounds on a two-wheel dolly
  
• Assist in maintaining a clean and organized warehouse and showroom. Other duties as required by management, to include product prep, reuse or recycling of revenue commodities, 5S responsibilities, attending company required training and committee participation
  
• Porter will be responsible for scanning furniture when receiving, moving, or loading into the computer system. Receive returned furniture from the delivery trucks and place in the correct locations. Ensure that all product to be sent back to warehouse is properly packaged and all corresponding paperwork is attached
  
• Participates & Executes cycle counts, accounting procedures, systems procedures, and store merchandise displays.
  
• Works with the Store team to execute all Merchandise changes, Test & Learn programs and sell thru strategies.
  
• Executes all tagging and sign programs 100% to the Company standard and provides feedback on effectiveness/opportunities for improvement.
  

Team Development:

• Participates as an active member of the store team and takes action that prioritizes team success.
  
• Collaborates with other team members to improve performance and execution of all duties.
  
• Values information sharing and looks for opportunities to drive team learning and knowledge share.
  

Customer Experience Excellence:

• Sets the highest standard for customer care.
  
• Assists customers with loading and unloading sold merchandise
  
• Personally, greets and welcomes guests into their store.
  
• Is innovative in finding ways to delight their guests.
  
• Is intolerant of any lack of customer caring by the team.
  
• Other duties as assigned.
  

SCOPE & IMPACT:

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This job supports the success of the store by consistently providing outstanding customer service, one customer at a time. Meets or exceeds performance expectations including customer satisfaction rates, operational excellence, dependability and schedule adherence. Ability to facilitate the resolution of customer issues with partnership of store leadership. Has access to extended RMS access including override approval.

MINIMUM REQUIREMENTS:

• HS Diploma or GED with 0-2 years of relevant experience or equivalent
  
• Ability to read, write and understand basic instructions
  

PREFERRED REQUIREMENTS:

• OSHA Certification
  

SUPERVISORY RESPONSIBILITIES: none

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Nearly continuously stand, balance, reach overhead, pull, push, and lift up to 50 lbs. Often repetitive hand motion, walking, bending, stooping, listening, talking, climb stairs and ladders, crawl, and operate industry equipment.

Additional Job Description:

Weekly Hours:

40

Benefits for Employees in the US:

Benefit offerings to employee and their families include: Medical, Vision, Dental and Basic Life Insurance available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

More information can be found via: 2025 La-Z-Boy Benefits Overview

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At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.

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