Transit Support Service Representative

Position Summary

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Perform a wide variety of customer service related duties including but not limited to cashiering, providing information to fixed-route bus customers, scheduling reservations for the disabled community and receiving feedback from customers; may assist with the radio communication/dispatch duties for both the Fixed Route and Sun Van operations.

This is a safety sensitive position subject to random drug/alcohol testing.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Minimum Education, Experience And Additional Requirements

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Education directly related to the minimum requirements below may be substituted for experience on a year for year basis.

High School diploma or GED;

and

Three (3) years of customer service experience to include two (2) years of general office experience.

Cash handling or radio dispatching or two way radio experience preferred.

ADDITIONAL REQUIREMENTS:

Possession of a valid New Mexico Driver’s License, or the ability to obtain by date of hire.

Possession of a City Operator’s Permit (COP) within 6 months from date of hire.

Preferred Knowledge

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• Public transit services and basic operations
  
• Customer service and public relations techniques
  
• Telephone etiquette and procedure
  
• Basic operations, services and activities of a communications dispatch program
  
• Techniques and methods for cashiering
  
• Basic office procedures, methods and computer equipment
  
• English usage, spelling, grammar, and punctuation
  
• Basic mathematical principles
  
• Principles of cash handling
  
• Operate various forms of communications equipment
  
• Modern office procedures, methods and equipment including computers
  
• Pertinent Federal, State and local laws, codes and regulations
  

Preferred Skills & Abilities

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• Exhibit effective customer service skills both in person and on the phone
  
• Read English at a level necessary to interpret transit routes, schedules, maps, and written materials
  
• Calculate math and cash transactions accurately
  
• Perform general clerical work including maintaining files and compiling information for reports
  
• Maintain accurate and complete records
  
• Respond to emergency situations quickly and calmly and in accordance with department policies and procedures.
  
• Evaluate and prioritize assignments, work on multiple assignments simultaneously under pressure
  
• Appropriately interpret and apply City policies and procedures
  
• Operate office equipment including a computers and relevant word processing and spreadsheet applications
  
• Type at a speed (25 W.P.M.) necessary for successful job performance
  
• Understand and follow oral and written instructions
  
• Communicate clearly and concisely
  
• Establish and maintain effective working relationships with those contacted in the course of work
  
• Perform the essential functions of the job with or without reasonable accommodation