Training Specialist III

DESCRIPTION

Job Description

Amazon is looking for a Training Specialist III with a strong track record in delivery and proven leadership development experience to oversee strategic and tactical training associated with the Grocery launch and retrofits of Sub Same Day (SSD) FC buildings.

As an SSD Academy Training Specialist, your primary responsibility is to onboard and develop Grocery Operations leaders, ensuring they learn what adherence to standard work looks like and how to implement it to be successful in their station roles. You will be responsible for up to 15 trainees per cohort who are operating in one of our learning nodes. This includes facilitating hands-on training, managing weekly cadences surrounding training, evaluations, and Academy standard work. The training includes leadership, cultural, and operational processes and requires deep operations and leadership knowledge.

You will be organized and methodical in your approach, adept at analyzing data, diving deep to identify trends and problem-solving to mitigate long-term risks, and finding the path forward in difficult situations. You will think big and measure success to influence, iterate, and constantly improve program design. This includes working both strategically and tactically to determine where to simplify or extend solutions for the best outcome.

You will be comfortable working independently, using your knowledge and skills to seek out guidance and feedback from your hiring manager and support teams, with learners enrolled in the Academy program. You will also need to identify when to proactively escalate issues as needed.

In addition to on-site facilitation, your role will be integral to building a continuous partnership between Operations leaders and SSD Academy. This will involve engaging with on-site operations to identify barriers to performance through learning.

You will also train to become proficient in all SSD Grocery Operations process paths to effectively teach the content in all Operations roles. You may be responsible for organizing business reviews, creating high-level training curricula, and executing them.

Travel is expected to be between 50% and 75%.

Key job responsibilities

• End-to-end ownership of SSD Grocery Academy training programs for your short-term assignment. Deliver training sessions both in a classroom setting, and on the FC floor.
  
• Deliver on Academy KPIs and compliance as identified.
  
• Partner with launch teams to ensure successful site launches.
  
• Deliver training sessions both in a classroom and virtual setting, acting as a liaison for SSD Academy, seeking feedback and support while on-site to address issues that inhibit effective learning.
  
• Play an integral role in gathering employee feedback on key network training initiatives.
  
• Take a data-driven approach to understanding performance while still gathering anecdotal feedback from participants.
  
• Build relationships and influence operations leadership teams to address issues that inhibit effective learning.
  
• Act as a POC within your assigned region for Metric Compliance and collection as assigned.
  

BASIC QUALIFICATIONS

• A bachelor's degree or equivalent.
  
• 2+ years of Amazon operations experience.
  
• 4+ years of experience as a people manager.
  
• Strong communication and facilitation skills.
  
• People management skills with strong Connections scores.
  
• The ability to work in fast-paced, ambiguous environments, adapting quickly to changing circumstances, processes, and priorities.
  
• Strengths in problem-solving, issue-resolution, ability to work in a deadline-driven environment, attention to detail, and ability to multitask.
  
• Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends, holidays, and travel (~50-80% of the time).
  

PREFERRED QUALIFICATIONS

• Degree in Engineering, Operations, Education, or a related technical field.
  
• Grocery Operations experience is an ideal fit, as this role will require partnership with multiple teams (Tech, Operations, Finance, Learning, and other teams) to lead, influence, and support business-critical training and initiatives.
  
• Prior experience training on SSD process standards, Lean Six Sigma, or Quality tools/techniques (5S).
  
• Interest in long-term career development through assignments in multiple delivery stations across the nation.
  
• Ability to influence leaders at all levels to understand their role in employee development and help build their skills.
  
• Experience in a technical training role; and experience using the Training Needs Analysis process, assessing performance gaps, analyzing learning needs, designing and developing customer-centric solutions, and evaluating the effectiveness of learning programs.
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $74,000/year in our lowest geographic market up to $144,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.