TPA & CAT Team Administrator

• Growing company in a growing industry: Backed by INC. 5000- Panda Exteriors is one of the largest and fastest growing Exterior and Green Energy Services companies in the nation.
  
• Industry leading compensation: Competitive base pay plus significant performance bonus opportunity
  
• Robust benefits package: We provide paid training, 401k+matching, Health, Vision, Dental Insurance & more.
  
• Supportive environment: Work alongside a friendly, supportive team that invests in your success & challenges.
  
• Fun & dynamic culture: Enjoy company events & excursions along with a positive and motivating working environment where every day brings new opportunities.
  

We are seeking an administrator to join our growing Insurance Restoration Division as a TPA Administrator & Insurance Sales Liaison. This hybrid role is responsible for managing third-party administrator (TPA) referral programs and serving as the communication bridge between our internal teams, homeowners, and insurance carriers.

You will play a critical role in maintaining compliance with TPA requirements while supporting the sales team

in navigating insurance claims from start to finish. This is a high-impact, process-driven role ideal for

candidates who thrive on detail, follow-through, and client coordination.

TPA Administration:

• Manage contractor referral program jobs (e.g., Contractor Connection, Alacrity, Lionsbridge, Sedgwick)
  
• Submit estimates, compliance documents, photos, invoices, and warranty paperwork on strict timelines
  
• Track performance KPIs such as cycle time, documentation accuracy, and approval rates
  
• Ensure milestones are properly completed in TPA platforms to release payment
  
• Maintain detailed notes and updates in company CRM (Salesforce)
  
• Monitor and adapt to changing TPA guidelines to ensure ongoing compliance
  

Insurance Sales Liaison:

• Act as primary liaison between homeowners, insurance adjusters, TPAs, and internal sales reps
  
• Follow up with adjusters on supplements, scope changes, and pending estimate approvals
  
• Provide clear, daily job updates in Salesforce regarding insurance status, approvals, and tasks
  
• Coordinate and assign checklist items to sales reps (photos, signatures, contracts, inspection notes) to ensure full documentation approval
  
• Assist homeowners in understanding claims paperwork, depreciation, ACV/RCV, and final invoice timing
  
• Prepare documentation packets and supplement files to support faster claim approvals
  
• Train sales team members on documentation protocols and insurance communication best practices
  
• Help track insurance payments and coordinate with finance for collections
  

• 2-4 years working with contractor referral programs (TPAs) such as Contractor Connection, Alacrity, or Lionsbridge
  
• Ability to work a fulltime schedule (M-F 9-5) onsite
  
• Background in roofing, insurance restoration, mitigation, or storm-related contracting
  
• Familiarity with estimating platforms (Xactimate, Symbility, CoreLogic)
  
• Strong written and verbal communication skills
  
• Experience with Salesforce, JobNimbus, Dash, Encircle, or similar CRM/project tools
  
• Ability to multitask, prioritize, and meet tight turnaround times in a fast-paced environment
  
• Experience supplementing claims or managing estimate revisions
  
• Prior client- or adjuster-facing insurance sales or coordination role
  
• Familiarity with XactAnalysis, Encircle, or third-party photo/inspection tools
  

At Panda, we pride ourselves on being the go-to experts for top-tier roofing and solar services across the Mid-Atlantic. We are currently performing across 7 states through multiple TPA partnerships. With over 30 years of combined experience, our fully trained, certified, and licensed contractors are committed to delivering exceptional service without the pressure to make a sale. We don't cut corners-we prioritize quality and customer satisfaction in every project. As a GAF Master Elite contractor, we're part of the top 1% of roofing companies nationwide and are proud to be recognized by Inc. 5000 as one of the fastest-growing companies in the country. From minor repairs to large-scale insurance-approved restorations, we combine cutting-edge systems with a service-first mindset to deliver unmatched results for homeowners and partners alike.

If you're ready to take the next step in your career, apply today!

Panda Exteriors is a Veteran, Second Chance, & Equal opportunity employer