Technology Technician II

The Technology Technician II works as a technician at the system level. This employee performs skilled work in performing the activities of work orders at the schools and district level. This work includes repair and maintenance of all technology-related equipment as well as technical support for all technology-related systems. The Technician II understands and utilizes tools to monitor and maintain efficiency and security of local area network standards and has a basic understanding of policies. Through performing technical support staff work tasks, the Technology Technician II supports the Executive Director of Technology and Innovation and the Senior Tech Team in the repair and maintenance of instructional technology and staff/student devices.

• Associates degree in Computer Science or related field or completion of a technical school certification program
  
• Current certifications such as CompTIA, Microsoft, or Cisco preferred
  
• Minimum of one year of experience in a district or network environment, or any equivalent combination of education and experience
  
• Experience in computer and peripheral troubleshooting, familiarity with Windows and Chrome platforms, preferred
  

• Manages the daily work orders in the school district by using a ticket tracking system.
  
• Repairs, maintains, and upgrades technology-related equipment.
  
• Performs computer hardware repairs in-house through a dealer authorized self-maintained program.
  
• Sets up new technology-related equipment.
  
• Helps manage user accounts on various platforms.
  
• Uses an online inventory system to track technology-related equipment.
  
• Consults with school and district regarding purchase and installation of infrastructure and desktop hardware, software, and web-based applications.
  
• Performs the installation of hardware, software, and related peripherals.
  
• Assists with training for technical support staff and end users for device care and maintenance.
  
• Attends classes and conferences to enhance knowledge of equipment and operating systems.
  
• Performs any other duties as may be assigned by the supervisor.
  

• Must be able to physically perform the basic life operational functions of reaching, walking,standing, talking, lifting, hearing, fingering and repetitive motions.
  
• Must be able to perform heavy work exerting up to 50 pounds of force on a regular basis to carry equipment, and/or up to 20 pounds of force frequently and a negligible amount of force to constantly move objects.
  
• Must possess the visual acuity to prepare data, work with record processes, and do extensive reading and research.
  

• Customer service focused mindset.
  
• Strong knowledge of computers and related technologies.
  
• Ability to communicate effectively with all levels of technology users.
  
• Ability to refer complex problems to higher-level technical support.
  
• Ability to prioritize a workload and maximize time.
  
• Ability to build and maintain strong relationships.
  

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees of this job.